Liked: It was clean and the room was spacious and very pleasant and well set up. The staff was pleasant and at each point, did a very good job at whatever task was required. They were efficient and effective.
Disliked: I would have wished for a mandatory mask wearing policy in the hotel.

Exceptional

Superb

Liked: The rooms are great...the employees are helpful and personable and willing to assist
Disliked: The menu at the restaurant never changes...am tired of the same menu very limited

Very good

Liked: Early checkin
Disliked: Didnt get bed type requested

Passable

Exceptional

Liked: proximity to Cleveland Clinic and also to Case Western Reserve University.

Room could have been cleaned...

Your reservation system ruined our...

Liked: You need to figure out what is wrong with your booking system!!! Tried to modify the reservation. Did forms online and left voice messages. Got to Cleveland and my reservation had been cancelled as a no show. Everything was booked so no rooms. Had to contact family and find a place to stay. I better not see any charges go through on my credit card. Will never use this booking system again if I can help it. Staff at the hotel were friendly and nice but the reservation process was miserable.
Disliked: See above

Exceptional

Superb