Holiday Inn Cincinnati Liberty Way By IHG

Superb

Liked: Location...very easy to find, convenient, Access to interstate
Disliked: NA

Poor

Disliked: We got there around 6:30pm and waited 20 minutes for someone to come to the desk so we could check in. Our AC didn’t work in the room so they had to come fix it, it was 91 degrees outside. An employee walked into our room at 7:45am on our check out day to ask when we were leaving. We were just waking up and our kids were still in bed. They also called a few days ahead of our check in day to ask if we were still coming, the whole stay just felt like they didn’t want anyone there.

Exceptional

When looking at photos of...

Liked: The hotel was in a very good location.
Disliked: I booked a two queen bed suite with a pull out sofa bed. Upon arriving to the room, I was immediately overwhelmed with the amount of ants. Keep in mind, my room was on the 3rd, yet there was an abundance of ants crawling all around the nightstand, all over the carpet and even on the beds. Nothing about the room was very clean. The phone and alarm clock that was on the nightstand were fairly dirty. The floors did not appear to be appropriately vacuumed. Even the bathtub appeared to have dirt and residue leftover. The sofa couch was very cheap and filthy. In all honestly, the room looked as if the only things that were kept up or cleaned was the bedsheets and bathroom towels. For a $250 room, I was not pleased with this hotel.

Superb

Underwhelming

Disliked: My $220 room became $300 on my credit card statement and these definitely were not $220 rooms. Furniture was banged up. And $9 for breakfast on top of the ridiculous rate? No thanks.

It was a short stay...

Liked: I did not try it is was with charge.
Disliked: No free breakfast.

Poor

Liked: Room was not clean. Cob webs and trash still left upon check in.
Disliked: Cleanliness

Very disappointed

Liked: There was a lightbulb missing from the desk lamp. We reported it and asked for a replacement. The desk clerk replied ... do you really need it? We replied yes. And said she would have maintenance replace it the next day. I discussed this with the gentleman at the front desk at checkout and he gave the same glib response. The breakfast was awful, dried out eggs and potatoes, no juice from all four spouts and cold coffee. I don't feel that we were valued nor that we received the full value for what we paid, much less our expectations ... we simply expect to receive a working light bulb, hot food that's not way past its acceptable quality and beverages that are appropriately dispensed at the appropriate temperature. Basic failures in hospitality and performance.