Holiday Inn Chicago/Oak Brook By IHG

Superb

Superb

Passable

Disliked: I booked three rooms all under the same name. Two of the rooms I asked to be connecting when I called in to make the reservation which I was told would be done. When I arrived at the hotel I was told that there were no more connecting rooms. I then asked could all three of the rooms at least be on the same floor. Which I was told that two out of the three rooms could be on the same floor since they were booked and very busy. I finish the check in and went up stairs. I came back down because I noticed that on the floor I had two of the rooms on ,the cleaning crew were just finishing up. I informed the on duty manger that I would like to move the third room on to the same floor as the other rooms since I noticed that the cleaning crew were just finishing up. I was than told I couldn’t because it would mess up their inventory and that at the time of my check in they hadn’t finish cleaning on that floor but if I had came a few minutes after than I could have had all on the same floor. I asked “why wasn’t that just said and I could have wait” but I didn’t get a direct answer. I was very upset because my first request wasn’t met and now me moving one room also wasn’t met nor where we accommodated for anything.

Superb

Exceptional

Exceptional

Superb

Liked: Comfort beds the area was great could walk to the stores around by the hotel
Disliked: The water in the tub after taking shower took to long after showering

Exceptional

Good