Holiday Inn Chicago/Oak Brook an IHG Hotel Guest Reviews
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|0.5 miles from Oakbrook Terrace centre|
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Christina Tue, 14 September 2021
Liked: It was very convenient for where we were traveling to.
Disliked: The room is falling apart, there looks to be dried vomit on the carpet, the sink and tub were broken, and their were Cheetos in the bottom drawer of the dresser. The elevator closed on a guys foot, the lobby staff was very concerned about getting their pens back when he just wanted to write in a birthday card.
Stefon Sun, 12 September 2021
Trenella Sun, 12 September 2021
Yadira Wed, 8 September 2021
Bad customer service ..
Disliked: I was very unhappy with the service.. I booked a executive 2 queen bed room , because It was two adults and two children.. I called I was going to have a late check in and they advised it will be ok.. when I get to the property , they give me a normal king bed room for 4 of us . When I spoke to manager he advised they were booked and couldn?t do anything for us.. very bad customer service and he did not offer any options. and was very rude and acted like it wasn?t his problem.. 4 of us ended sleeping 2 nights in a king bed because there were no rooms available in nearby hotels.. ...also I get to the room and the toilet paper holder just falls off the wall .. try to call reception and no one answers after 4 attempts I just gave up ..
Josue Tue, 7 September 2021
Franklin Sat, 4 September 2021
Liked: Hotel location
Verified Hotel Guest Sun, 29 August 2021
Liked: Air conditioner worked.
Disliked: No keycards for guests!!! (computer problem). Had to wait for someone from front desk to let you in your room each time..
Derrell Fri, 27 August 2021
Liked: Location, bar Louie and how clean it is.
Disliked: Pool was closed.
Carter Thu, 26 August 2021
Anthony Thu, 26 August 2021
I hope this never happen...
Liked: After feeling so disappointed about the swimming pool I didn't like anything, like I said they wouldn't even clean my room 1 time . And I paid almost 560.00 really no no likes just feel abused .
Disliked: Very disappointed wish I could get compensated because I chose this hotel to have a nice swim, just to find out the pool was close and it was too late for me to do anything about it that blew my trip literally . Also they never cleaned my room . I was there 4 nights and they didn't serve any breakfast. It was the pool that attracted me and I felt deceived . So when it come to booking I can't afford to trust anyone anymore