Holiday Inn Chicago Northwest/Crystal Lake/Convention Center By IHG Guest Reviews
Write a review
Write a review
Elizabeth Sat, 24 May 2025
Poor
Liked: area.
Disliked: barely clean
Deddo Fri, 23 May 2025
Good
Terrence Sun, 18 May 2025
A surprisingly good local stay-cation...
Liked: All areas of the hotel were not only clean, but were being cleaned on a regular basis all the 3 days we were there.Our room, including the bathroom? Spotless. No stains, bad caulk, weird smells. The pool was CLEAN. No scum at the waterline, nothing collected at the bottom. The shower room/ toilet there was also CLEAN.Front Staff texted several times to be sure we were happy.Breakfast was fabulous. Lots of unending, fresh, healthy options. Wait staff was friendly and efficient, while the chef and restaurant manager both stopped to speak with our family to be sure we were pleased. I also noted management walking inside and out, checking the building and grounds, one even picking up a bit of trash. One of the best hotels, foreign or domestic, that I've stayed at.It was clear that the staff, from the bottom on up, was vested in our stay.
Disliked: Nothing. Honestly, nothing.
Vladimir Sat, 17 May 2025
Exceptional
Del Mon, 5 May 2025
Fun and fantastic!
Liked: Lynette in the Dining room was fantastic...chef breakfast delicious Check in with Voilet was easy and she was sweetheart along with Christine serving drinks at out banquet
Disliked: Norhing
Chris Fri, 2 May 2025
Have stayed multiple times. Overall...
Liked: Clean tidy and convenient
Disliked: Staff slightly surly
Veronica Mon, 28 April 2025
Convenient stay to Lippild park.
Liked: Close distance to lippold Park
Disliked: I booked a room with two queen beds. Was given a room with a king bed and a pull out couch. Eventually front staff agreed to reassign a different room but it took unnecessary effort my behalf to get what I paid for.
Sergii Mon, 14 April 2025
Very good
Lypka Sun, 13 April 2025
Exceptional
Hector Wed, 9 April 2025
Exceptional