Holiday Inn Chicago Northwest/Crystal Lake/Convention Center By IHG Guest Reviews
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Anonymous Thu, 10 July 2025
Superb
Anonymous Mon, 7 July 2025
We had a comfortable stay.
Liked: The hotel is old but the rooms are clean and comfortable.
Disliked: The elevators didn’t work - at least one elevator was out of service during our stay. Also, the non-smoking policy didn’t mean much since guests smoked freely right next to the main entrance.
Stephanie Mon, 7 July 2025
I would be so happy...
Liked: The pool was fantastic, a level above the Holiday Inn in Elgin. The staff was absolutely wonderful...attentive without suffocation, caring, kind, and knowledgeable.
Disliked: Nothing, absolutely nothing. Everything was fantastic!
Anonymous Mon, 7 July 2025
Was a great stay and...
Liked: Room was good, the pool was nice and the staff were all really nice and helpful
Disliked: My only complaint was only 1 working elevator. No other complaints.
Brian Sun, 6 July 2025
Very happy with my stay!...
Liked: My room was ready at the time I arrived. The staff was great and very attentive in spite of the hotel being very busy on an holiday weekend. The room was very clean and comfortable.
Disliked: It seemed that at one time both elevators were not working. Ultimately, this wasn’t a huge deal for me even being on the 6th floor but I could imagine it being difficult for some guests.
Francesco Mon, 30 June 2025
Very good
Francesco Mon, 30 June 2025
Very good
Francesco Mon, 30 June 2025
Very good
Sian Mon, 30 June 2025
nice hotel
Liked: view
Johnson Wed, 11 June 2025
Expensive for lack of breakfast...
Liked: Pool bed
Disliked: No breakfast I stayed 3 nights and was never even offered to get breakfast or asked if I wanted it included