Holiday Inn Burlington Conference Centre By IHG

Not the best experience

Liked: Location and mattress
Disliked: The air conditioner that would not turn off so it was noisy all night and the room was freezing. The toilet ran all night, except when flushing it after use. Even with the bathroom door closed it could still be heard. So, between the air conditioner and running toilet, it was a noisy room! Had to position the bathroom door (sliding barn door style) in such a way that it would not hit the light switch because if it did, the lights would go out in the bathroom. Who made that design choice? This meant squeezing myself between the door frame and said door if I wanted the lights on when using the bathroom.Exterior door to the room had to be pulled hard (practically slammed shut) to lock it properly. I've never seen (or heard) anything like it. I am lucky that I can stay in a hotel for two nights (and choose where I want to stay), so I want to keep this in perspective. There are bigger issues going on in the world today compared to how comfortable my stay was. But, it still needs to be said here as I don't think what I outlined in the above paragraphs could be fixed with a simple phone call to the front desk or DIY by reading a hotel directory (which was not visible if one did exist). I might expect these issues at a chain that's at a lower price point but they should not exist at the prices this chain is asking for (even if my room was one of the "cheaper" rooms). Very disappointing. I don't see myself returning in the near future (sorry) unless I want to gamble on another stay.

Very good

Would come again

Liked: Very clean, beautiful, affordable, and great accommodations. The receptionists were fantastic, outstanding customer service and made us feel at home
Disliked: The staff working at breakfast had attitudes and weren’t helpful.

We were there because of...

Disliked: The breakfast wasn’t included and we thought it was but it wasn’t and it was awful for $18 each

Very good

Exceptional

Enjoyable

Liked: Clean and convenient
Disliked: Water pressure was low, hard to get hot water

Overall a nice place to...

Liked: A great selection of food to choose from. Also, we were able to use 'take out' container for our breakfast on day 2 as we were leaving early for our event.
Disliked: Our room had a gap or something like that by the air exchange unit. You could hear the traffic pretty clear which caused sleep problems.

Exceptional