Holiday Inn Boone - University Area By IHG

Good hotel to stay when visiting Boone, NC.

Liked: Cleanliness and location.
Disliked: Wish it had free breakfast.

Exceptional

Liked: Location
Disliked: Nothing

Passable

Liked: Location,
Disliked: Staff totally messed up our breakfast orders, not trained to do their jobs, one front desk staff member wasn’t friendly when we asked to fix the issues with our bill

Terrible. Paid online and never...

Liked: Nothing. Booked a room and paid for it and didn't have a room for me. Never got my money back
Disliked: I booked a room online and paid for it online. Got to the hotel and they saw my booking but didn't have a room for me even though it showed there was a room reserved. Asked for my money back and were not able to do so. Lost $105. Very upset.

We did not even stay....

Liked: The pool was disgusting and green.
Disliked: Not clean and the pool was gross.

Good

Disgusting Pool, Bad Breakfast, &...

Liked: Good location and there was one good staff member (her name was Samantha, I think)
Disliked: The pool was absolutely disgusting and should be condemned. The water was a mirky brown, the walls were squishy and covered in black mold, and there was not a bit of chlorine pool smell in the air--which made sense if you saw the pool water. The breakfast was burnt and undercooked at the same time and we waited almost 2 hours for it, throwing off our morning plans. We stayed two nights and opted to go out for breakfast on the second day as not to spend our whole morning waiting for food again. So the free breakfast wasn't worth it unless you're okay with bad food and waiting a long time for it. Lastly, anytime we needed something from staff there were long lines to wait in because only one person would be manning everything, or there was nobody to be seen and you had to wait till somebody popped up at the front desk 15-20 minutes after walking up. When we went to address these concerns with the hotel staff we had to sift through a tray of business cards where the owner hides his at the back as to avoid angry guests contacting him, which tells me he's aware of all these common issues and has no interest in making changes. We will definitely not be staying here again and would recommend looking elsewhere.

Superb

Superb

Good