Holiday Inn Birmingham City

Stayed one night to go and see Billy Elliot at the Hippodrome. Really close to the theatre and station. Large choice of restaurants in the area. Would definitely stay again.

Liked: Central location and close to the theatre. Very friendly staff. Excellent breakfast.
Disliked: Nothing bad at all.

Had everything we could have asked for - bath robes, refreshments, TV, bathroom essentials, comfy beds, HUGE mirrors, heating, a bath. Everything was GREAT!

Liked: Everything else was amazing! Felt like a princess, everything was beautiful!
Disliked: Being on the 9th floor - VERY loud winds.

I would go back again and stay. I prefer the Holiday Inn to most other hotels.

Liked: Nobody bothered us whilst there and the room was nice and the windows opened so it was really nice.
Disliked: The attitude of the head of cleaning - he was very rude upon leaving the hotel. He came into my room uninvited because he saw my boyfriend and his friend talking whilst I had the door open and the cleaner was tidying my room. When I asked why he was stood there staring at us, he had an attitude and said something about the welfare of the cleaner?

Had a lovely stay at this hotel while visiting for a gig in the city. Nice large, clean room with a lovely clean bathroom and shower. As the check out was 12 it would have been nice to have had a lie in after a late night, but struggled due to poor double glazing and sound proofing from noisy main road. But generally a good stay.

Liked: Clean room; large bed; great location.
Disliked: Noisy room/bad double glazing.

Throughly enjoyable

Liked: Breakfast was great except no croissants my daughter has autism she's usually a fussy eater but enjoys soya milk in her cereal which ye had she really enjoyed her breakfast
Disliked: Everything was great I've no complaints

Very good

Good trip

Liked: Location , friendly staff, food very good
Disliked: No air conditioning working during a heat wave

Superb

Liked: The food was greatRoom was clean comfortable rooms facilities greatStaff very helpful
Disliked: Drinks were little expensive

Average stay with a great...

Liked: The location is very convenient, close to the station, making transport easily accessible. The rooms were spacious and comfortable. The receptionist, Prashant, was extremely polite and explained everything clearly. The food manager was also very nice.
Disliked: The AC was not working, and only two small cans of water were provided, which is barely enough for one person. There was no proper water supply in the rooms, and for anything extra—like plates, crockery, or water—we had to go down to get it ourselves. The breakfast options were very limited and not satisfying. Overall service felt average, except for a few helpful staff members.

Exceptional

Liked: Very helpful friendly staff, breakfast staff also very attentive, great choice of hot and cold food available, rooms clean and well equipped, Ncp car park behind hotel which was secure and discounted when staying at the hotel. Will be booking to stay again.
Disliked: Nothing

It needs some attention (i.e.,...

Liked: Very central, about a 10 mins walk from New Street Station, and 20 mins walk from Moor Street Station. Very close to the Grand Central shopping mall, the Hippodrome and China Town. The hotel breakfast team were friendly and helpful. The majority (not all) of the reception team were helpful.
Disliked: I arrived early, at 13:30pm, I called ahead but no reply at reception. 1 male member of the reception team who I unfortunately spoke to was in a bad mood? and made me wait with my suitcase in the reception area for my room until 15:30pm! At that point I spoke to another member on reception and was told the room was actually ready, all along! Not good at all!Uncomfortable, hard mattress. The pillows are flat, hard. No air con in the room, so very hot in the summertime, the windows open a little, but then you can hear the traffic from outside. The milk sachets were left out in the warm room even though there’s a fridge in the room. I could hear the closet doors bang loudly as they are closed from the neighboring room. With the windows open, noise can be heard from the street e.g., traffic, and people outside the pubs/bars.

Perfect place to stay for...

Liked: The overall view and appearance of the hotel I also loved how friendly the staff was
Disliked: Not too many available king size beds throughout the building

Good