Holiday Inn Birmingham City

Stayed one night to go and see Billy Elliot at the Hippodrome. Really close to the theatre and station. Large choice of restaurants in the area. Would definitely stay again.

Liked: Central location and close to the theatre. Very friendly staff. Excellent breakfast.
Disliked: Nothing bad at all.

Had everything we could have asked for - bath robes, refreshments, TV, bathroom essentials, comfy beds, HUGE mirrors, heating, a bath. Everything was GREAT!

Liked: Everything else was amazing! Felt like a princess, everything was beautiful!
Disliked: Being on the 9th floor - VERY loud winds.

I would go back again and stay. I prefer the Holiday Inn to most other hotels.

Liked: Nobody bothered us whilst there and the room was nice and the windows opened so it was really nice.
Disliked: The attitude of the head of cleaning - he was very rude upon leaving the hotel. He came into my room uninvited because he saw my boyfriend and his friend talking whilst I had the door open and the cleaner was tidying my room. When I asked why he was stood there staring at us, he had an attitude and said something about the welfare of the cleaner?

Had a lovely stay at this hotel while visiting for a gig in the city. Nice large, clean room with a lovely clean bathroom and shower. As the check out was 12 it would have been nice to have had a lie in after a late night, but struggled due to poor double glazing and sound proofing from noisy main road. But generally a good stay.

Liked: Clean room; large bed; great location.
Disliked: Noisy room/bad double glazing.

Passable

Very good

Disappointing

Liked: Location is good, right next to Chinatown, shopping malls and the train station.
Disliked: Air conditioning is not working, very hot in the room.

Would definitely stay there again...

Liked: The lady on reception was lovely. Great location for the centre of Birmingham and new street station .Breakfast was very good. Very clean hotel
Disliked: You could hear the traffic slightly but that wasn’t a problem for us

Superb

Disappointing

Disliked: I recently stayed at this hotel and unfortunately, my experience fell far below expectations.Upon arrival, the check-in process was very slow. The receptionist seemed overwhelmed, and it took quite some time to be seen and checked in. When I finally got to my room, I was shocked to find it in an unclean state – there was a dirty tissue left out, a ball of hair on the floor, and rubbish left on the table.I returned to reception to report this, and I was moved to another room, which was thankfully cleaner. However, the issues continued. The air conditioning/heating unit in the new room wasn’t working. I had ordered room service, which also took longer than expected to arrive. When the staff member brought my food, I asked if she could assist with the air con/heating unit. She attempted to help and said she would ask someone to come up – but no one ever did.Later, I called reception for assistance, and the person who answered was very rude. Without properly listening to my concern, she abruptly stated that “we’re not able to swap rooms.” I hadn’t asked for a room change – only for help with the air con/heating unit – but she was dismissive and unwilling to assist. At that point, I gave up and went to sleep.The following morning, I shared my disappointment with the staff at check-out. However, instead of an apology or any acknowledgment, I was met with a rude “Hope you have a better stay next time,” which felt dismissive and unsympathetic.Overall, I was extremely disappointed with both the room standards and the level of customer care throughout my stay. I hope you take this feedback seriously and take steps to improve your service for future guests.

Superb

Very good

Liked: Clean and convenient
Disliked: Difficulty in getting an invoice for the stay

Very very happy. Will 100%...

Liked: Absolutely fantastic. Came here for a few days in between flying. And the hotel was Absolutely brilliant. Very happy. Staff were very friendly and made me feel so welcome. My room was spacious/spotlessand comfortable. Was a great price last minute for so central. So convenient for shopping and a short walk to new street station. Huge bar and restaurant with plenty of charging points and looked great downstairs. One of the best holiday inns i think ive ever stayed in! Everything was brilliant and will 100% stay here again when in Birmingham. Thank you all :)
Disliked: Nothing !