Holiday Inn Auburn-Finger Lakes Region By IHG

Convenient and comfortable stay

Liked: Rooms overlooking the courtyard were nice but not as quiet. Staff was friendly and helpful staff. The coffee keurig in the room was great and we were able to get real creamer in lobby.
Disliked: We awoke early due to baby crying in the room next door.

Excellent staff and very accommodating

Liked: Clean, good location for our purpose, amazing staff, nice rooms, breakfast was reasonable and the woman who took care of us at breakfast and also worked the bar and restaurant at dinner was exceptional!
Disliked: We parked on the side lot closer to the entrance- unfortunately it smelled like marijuana right outside the door. Not the hotels fault, but it hit me in the face when we were first going to the room.

Very comfortable room, very clean.

Liked: Breakfast was exceptional.
Disliked: The room air conditioner was very noisy.

Very good

Good

Liked: The staff were amazing...from the front desk to the breakfast room. We had an issue Saturday night with the man in the room next to us (we had a shared door between our rooms) being extremely loud on his phone. He sounded drunk. He was laughing, vulgar, and using profanity. He woke me and my son up around 12:40. I called the front desk after listening to the man for about 10 minutes. The staff member quickly apologized and said they would send security up. It took about 10-15 minutes after hanging up for the man to get quiet. I'm thankful the staff handled the situation quickly. My overall rate is a 7 due to a situation at breakfast Saturday and Sunday mornings.
Disliked: A hostile woman in the breakfast room Saturday morning should have been removed due to her rudeness to one of the breakfast room staff members. She was loud and kept my family and others from enjoying their breakfast. The front desk staff came in to speak with her, but it should have been handled by someone in management. The lady ate like a pig, left an unbelievable amount of food waste, then walked out with three to-go trays full of food from the buffet without paying for the food. I was completely disgusted by the situation and felt bad for the breakfast room staff. She was back to her nasty tactics Sunday morning as well since we had the unfortunate opportunity to dine at the same time she did a second day. The woman played the race-bait card so I'm sure management gave her lots of freebies.

From the most dedicated staff,...

Liked: It is very clean, nice atmosphere, and the front desk staff, particularly Mandy, was extremely professional and nice. I would not stay anywhere else.
Disliked: No negatives with this property.

Very good

Liked: The staff was very nice and friendly especially in the restaurant for breakfast.
Disliked: Had to pay for breakfast after paying $200 for the room.

Superb

Scruffy and crazily expensive

Liked: Location
Disliked: Crazy price for a shabby hotel with no bar or food service after 9pm. Noisy antiquated in room air conditioning, noisy from people drinking in pool area after 10 (bar shut), scruffy corridors and elevators. Room no more than acceptable