Name: Holiday Inn Ashford Central
Address: Canterbury Road, Ashford
Telephone: 0800 031 8416

Disaster

Liked: We booked this hotel in January through booking.com upon arrival we were informed it was closed to the public and was in use as a refugee centre. Booking .com should have known this and not advertised it on their site.
Disliked: See above

Hotel closed to public. Booking.com...

Liked: It isn't open to the public as it is being used to house immigrants.

Non existent

Liked: I made this booking and arrived and it was closed and the booking should not have been made

Bad

Liked: Nothing..the place was closed. We were not informed. The staff was unhelpful and dismissive and blowing smoke in my face while they explained
Disliked: The place is closed. We were not told beforehand. We were not supported by the hotel to find alternatives, just told to go to another hotel which wasn't even affiliated caused further distress

Perfect

Exceptional

Superb

Bad

Liked: Large tv
Disliked: The hotel was well below the standard of an Holiday Inn. It needs renovating and updating. It is worn-out and damaged. The staff was cold and not welcoming.

Very good

Nice hotel for both short and long stay.

Liked: Matress and pillows were very comfortable. Room was clean. Many different hot options for breakfast. If you have a ground floor room you can see some lovely rabbits around so it is quite cute. Food from the restaurant was amazing and big portions. Room was a bit boring without any kind of decoration but it was pleasantly big and there was a clean, modern bathroom.
Disliked: Not enough fresh pastries for breakfast unfortunately. Room was noisy, definitely not soundproof. The location is a bit in the middle of nowhere, not close to the town and not close enough to the college where I needed to go. Unfortunately, at the middle of my stay the hotel closed down for unknown reasons so I had do move elsewhere. Refund was given but not compensation of any kind for the inconvenience. Unsure when it will open again.