Holiday Inn Ashford Central

Very good

Bad

Liked: Turned up at the hotel to see it was closed down and was over run by immigrants. We had no email to say it was closed and apparently it closed months ago .
Disliked: That it had closed down

Disaster

Liked: We booked this hotel in January through booking.com upon arrival we were informed it was closed to the public and was in use as a refugee centre. Booking .com should have known this and not advertised it on their site.
Disliked: See above

Hotel closed to public. Booking.com...

Liked: It isn't open to the public as it is being used to house immigrants.

Non existent

Liked: I made this booking and arrived and it was closed and the booking should not have been made

Bad

Liked: Nothing..the place was closed. We were not informed. The staff was unhelpful and dismissive and blowing smoke in my face while they explained
Disliked: The place is closed. We were not told beforehand. We were not supported by the hotel to find alternatives, just told to go to another hotel which wasn't even affiliated caused further distress

Perfect

Exceptional

Superb