Exceptional

Very very disappointed about price...

Liked: The staff was great. We had arrived late and by the time we go in and settled and the kids ate pizza they wanted to relax and swim a little b4 they went to bed so they blew up there things and got all ready and we came down to find out that the pool was closed til morning. I told them only thing i could say was go ask the nice black gentleman behind the counter if there was any way he could let them swim for 30 mins and they would be really quiet. He radioed to the pool guy and he came back down before he left i think it was and they told him there delima and he let them go in and swim for 30 mins and it made there night and they slept good. I was so thankful and greatful for them goin above and beyond to grant them their request. Wonderful gentelmen!!! Space of room was really great. Awsome comfy beds. Love the water wall in the lobby. Room was in a ver convient location right at the elevator entrance and the ice and pop machine right around the corner.
Disliked: Well i didnt like the fact that the sofa couch cushion had white animal hair all on them that was very obvious on the olive green couch. I also didnt like the fact that there was no seat in dry place to sit and smoke a cigarette outside any where. I also didnt like the fact that i had to pay what i paid with breakfast included and was told upon my arival that we just missed the dinner and that the buffet will be up and ready first thing in the morning and it wasnt....came down and saw no1 then i went back to my room and called the front desk and then was informed that no they werent have the buffet breakfast and that i had to get the made to order and the only choice that i was allowed to get was the 2 eggs potatoes choice of meat and toast....it was myself and my 2 young girls here and we were dropped off. And neither of us eat any of that and we had no transportation so no breakfast for any of us and 2 adults was the included paid with my room price and i was the only adult. Very very unhappy about the no breakfast for my kids and it was raining so couldnt walk nowhere. For the size of the room and price i figured that the tub would be pretty decent size as well but it was tiny...the smallest thing in the room a little disappointed about that and 1 roll of toilet paper. We had also just came from making arrangements for my grandmothers funeral service that we had to attend a little later today. So was a very stressful morning with no breakfast and hungry kids!!!

Fabulous

My favorite place to stay...

Liked: Pool is great . Love the food and the 12 00 checkout time

Exceptional

Liked: Security cameras in parking lot. Nice restaurant. Cool lobby. Very clean. Great staff. Breakfast Waitress McKenzie was great, and the dinner waitress was also excellent. Brian at the check in desk was very helpful.
Disliked: Still have old high water use toilets without soft close seats.

Very good

Passable

Disliked: Old dark and dingy

Fabulous

Liked: Pool hours check in hours

Exceptional

Liked: Love ?? this hotel. Exceptionally clean and very articulate in detail to what a overnight stay should be. A keurig coffee machine and pods.. all the towels you need and very well rolled with no wrinkles in them. Ice bucket with inner plastic .. nice size fridge and microwave. Soft and soo compfy beds too with no other than Egyptian cotton thread!! . Rich brown decor in bedroom and huge flatscreen tv. Well done Holiday Inn & Suites Charleston ,West Virginia 10/10 Hotel Oh and of course marble top counter in bathroom AND the walls of the bath and shower with a disability stainless steel hand rail to help us oldies out the bath. A white soft material for shower curtain..not plastic A tv channel surfing guide good heavens It?s the STAFF and Head Manager of Housekeeping department that keeps the NAME of a hotel running. Well done Tomorrow is breakfast and will update you on this