Högbo Brukshotell

Fantastic location with plenty of...

Liked: Amazing location and plenty to do
Disliked: Restaurant menu could have been a bit more varied.

Very good

Comfortable and peaceful stay with...

Liked: We stayed in a room in one of the houses next to the main building. The room was spacious, clean and comfortable. It was a short walk to the main building for breakfast, which was fantastic - delicious and many different options. There are lots of things to do around the hotel, like a hike to one of the islands or a swim in the lake. The restaurant in the hotel was excellent too. The staff was overall very friendly.
Disliked: -

Lovely place and great breakfast...

Liked: Excellent location, little summer paradise! Make sure to see the animals and visit the shops around
Disliked: We indicated clearly that we are coming with a dog, there were no indications of there being a limited number of dog friendly rooms and that they run out. The hotel made me pay extra 500kr for an upgrade to allow me to stay with the dog

Exceptional

Not a great customer experience

Liked: It’s a nice facility and could have really been a great retreat if staff behavior stepped up a few notches. We had the new suit which is a nice room partly standalone building. We had to spend way too much time having the staff to prepare the bed sofa for our kids. Upon arrival no bedsheets etc available. The food is average and not very exciting. The restaurant had as a policy not to revel the prices for the food when ordering! What a surprise!! Overall staff not flexible, customer centric and have not fully understood that their role should be to make every stay the best possible for very single guest. Where is management? No one responsible and available at site.

Ok place, great breakfast, the...

Liked: Breakfast is fantastic. Beautiful setting, some nice places nearby for walks, runs or whatever you fancy. Good MTB trails.
Disliked: The site is very large, in case you travel as a group and book different kinds of rooms you might end up 15 mins from each other. We solved it by upgrading a room. Pool access is approx 500sek per person which is far from clear when booking, you need to read the fine print. Shower covered in black mold. I work in facility management so know this stuff and the poor cleanliness is just not ok. The deluxe rooms have gotten a facelift but most stuff is 20-30 years old judging by the old phone sockets and other things remaining. I just don’t see the value for money and won’t consider returning.

Exceptional

Liked: I had a wonderful experience at this hotel. The breakfast was absolutely fantastic – a great variety, fresh ingredients, and something for everyone. What really made the stay special, though, was the staff. Everyone was incredibly courteous and welcoming, making us feel right at home.A special thank you to one of the staff members (I guess it was Paivi) driven us to the customer office as there was no Taxi available. Thanks to their quick and thoughtful assistance, we were able to get to our customer meeting on time – which made all the difference.Highly recommend – we’ll definitely be back!

A great hotel, would highly...

Liked: Great staffGreat facilitiesGreat food & beverages
Disliked: Nothing really, it was all very nice.