Hofbrau Riverfront Hotel Guest Reviews
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0.3 miles from Helen centre |
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Pierce Mon, 25 March 2024
Passable
Jessica Mon, 25 March 2024
Do not bother staying here!...
Liked: The location and it being riverfront
Disliked: Everything else. It was nasty, mold everywhere in the bathroom, trash left in room from precious guests, creepy man walking around looking in windows at check in, and bed super uncomfortable.
Flowers Sun, 24 March 2024
Very poor
Liked: Location
Disliked: Jacuzzi did not work. Blood on the floor. Bad heart is a rock coffee maker was nasty.
Rivera Fri, 22 March 2024
Exceptional
Liked: A cozy hotel, perfect for spending time close to nature, with a beautiful view, I stayed one night with my daughter and the receptionist was very friendly, we would stay in this place again
Clara Thu, 21 March 2024
Bad
Willie Wed, 20 March 2024
Horrible
Liked: I understand they didn’t have the rooms but I paid 240 dollars for 2 rooms for them not to have them a didn’t try at all to help us out.
Disliked: Everything
Lori Wed, 20 March 2024
It was an awful anniversary...
Liked: They didn’t have nothing but muffins and instant oatmeal
Disliked: The beds the price the cleanliness of the room the up keep of the room cleaner shower cleaner toilet better smell will never be back here
Deyssy Mon, 18 March 2024
Bad
Disliked: When I arrived at the property the lady at the front desk told me there where no vacancies. I told her I had already made my reservation through booking.com. Not to mention the vacancy sign was on. She got annoyed and said she didn't know how that happened and she was very rude. She told me I had to leave. I started to walk towards my vehicle but i turned around to ask about my refund. I wanted to know if I would receive my refund there or if I had to call booking.com. She told me I had not gotten charged. All of a sudden the husband comes outside and yells at me to leave or he would call the police. I tried to explain to him I was only inquiring about my refund and he yelled at me to shut the f*** up and leave. They both started yelIing at me. I don't understand their aggression or what about me made them act that way. I didn't complain, get mad or make a big deal about there not being vacancies. I was just asking about my refund. I never refused to leave. I should have not been treated that way.
Tabatha Mon, 18 March 2024
Just find another location
Liked: We loved the river view, we spent most of our time outside so we didn't have to be inside the room.
Disliked: When arriving, there was only one person on site and she was extremely flustered trying to clean the rooms, check people in, etc. We felt bad for her at first. Then once they finally got our room ready, we were told we "picked it up" but we weren't able to mop, we just didn't have the time. They also did not clean the bathroom so we decided to clean the toilet ourselves, since that is kind of a necessity but to not even try and use the tub. Then after dinner, when we returned to our room, the staff was behind the room where the "river view" was doing some recreational drug use. We asked the attendant that had checked us in earlier a question and she could not function. She even told us "I just can't do this right now" and went on with her night with her friends. At checkout this next morning, the same attendant was at the front desk - visibly in the same clothes as the day before and in really bad shape from the night before. I just placed the keys on the counter and left. If someone would take ownership of the property, hire decent staff, and do a little remodeling it would be such a quaint hotel for the location, but I would not stay there again under the current circumstances. I also feel that $100 for a room that was "picked up" was extremely pricey, but I was trying to enjoy the reason for my visit and not focus on the room situation.
Laura Mon, 18 March 2024
Pleasant
Disliked: The staff could be treated better by the owner of the establishment.