Hockley Valley Resort

Very good

Hotel was ok, the beds...

Liked: The property itself was beautiful! the check in time was ok, as we were getting ready for a wedding, it would have been nice to get our room earlier,
Disliked: the power had gone out for numerous hours when we got back from our wedding off site, it was hot in the room and there was no water aval, could not charge our phones, when we asked reception upon checkout for a discount, they said it was not the hotels problem! I also found the hotel run down in some areas, breakfast was ok but lacking things. The service was terrible, overall not sure if I would return back here

Perfect trip.

Liked: Basically everything. Profesional and helpful staff. Amenities were very good.Best breakfast we ever had when traveling. Would definitely recommend this place.

Passable

Liked: We stayed at the resort on June 21st, there was a black out in the middle of the night and power was restored after few hours , it was unbearable without the ac , because 1 of my friend has an asthma issues:( , I wish this doesn't happen again otherwise it shouldn't been taken care of early than later , not enough toiletry in the washroom:(

Pleasant

Very good

Disliked: I didn’t like paying 350 dollars for one night and one person.

A well needed and relaxing...

Liked: Beautiful location with very pleasant facilities.
Disliked: Hallway carpets smell musty and in need of a good cleaning.

Superb

Very poor

Disliked: I was thinking if I need to write it down, since the customer service was so kind and nice. Thanks for Raymand and Bonica's help.However, I just wanted to tell the truth. Do not live in the left cornner suite on the top floor. I lived there and I heard the noises every 20-30 mins from 11:12pm to 1:42am(at this time I alreay changed the room).Here is what happened. At 11:12pm at night, I heard someone open the door, click, and closed the door, click. I was thinking maybe someone mis opened it. So i called front desk and Raymond came up and help me check all the rooms. Raymond told me that maybe someone getting the ice and trying to open my door by mistake. I think it's make sense since all the doors look similar. So I locked the door and went up to sleep. (my bedroom is on the fifth floor as the pic)However, after 30 mins, the same sound happened again. At this time, I was thinking whatever, I locked the door, nobody can come in, who cares.And then, I heard the wood cracking sound. But I comforted myself, it must be some guests mis opened the door again. At that moment, I am already awake.I start to pay attention to my surroundings and the noise, the same sound comes again and again.At 1:42am, the sound happens again, and I am 100% sure the open and close door sound came from the fifth floor, which doesn't have door to the hallway at all! I only have 2 rooms on the fifth floor, one is changing room, the other is wash room.I looked at my room, the inner design looks like a grave to me at that moment(i attached the room pic, and it looks as it is at that moment, no filter added). I turn on all the lights but it still looks dime. I feel so scared and I called front desk. I told Raymond that I heard noises regularly and I cannot fall asleep. I was asking if I can change a room. Raymond helped me changed a room at the first floor thank god. I was running out with a robe since I was so scared to even put my clothes on.