Name: Historic Plains Hotel
Address: 1600 Central Avenue, Cheyenne, WY
Telephone: (888) 406-7656

I would book with this hotel again - hopefully the housekeeping issues will be addressed.

Liked: Front desk staff were very friendly and accommodating.
Disliked: Poor service from housekeeping staff; room was not cleaned and then after requesting service they only did a partial clean.

Bad

Disliked: No one at front desk at approximately 4pm. Rang bell several times. Other guests with luggage in lobby informed me they tried to get someone 20min. Prior. Wife went to lobby restroom and was not clean, no paper towels. We left and found another hotel. When we talked to a local later that day the informed us they had long term tenants and known sex offenders stay there. NOT GOOD. Lucky we left.

Superb

Disappointing

Disliked: the road noise was so bad. it was very hard to sleep.

Years ago, was a great...

Liked: Room was large, bed was comfy
Disliked: Bathroom was so dirty. Shower floor was black with dirt and a dirty wash cloth hung from the shower bar. Let's not even mention the lack of toilet paper. We informed the kids at the desk who were outside smoking (emphasis on kids) and they assured us they'd take care of it. They did not when we came back to the room hours later. In this day and age, all rooms should have a USB port. I know the Plains is old but buy a lamp with a port

Very poor

Liked: historical
Disliked: it wasnt very clean, no hand soap, no hangers, no info., about hotel, no art, no mirrior, big fridge? dirty carpet and windows

Had higher hopes

Liked: The location was great to everything planned while in town
Disliked: Hour long wait to check-in, trash from previous people in room, no towels, grimy floor that was stained, unsafe parking situation

Horrible

Liked: The location
Disliked: They didn’t have our room ready for hours. They were cleaning them one by one as people showed up. We are pretty sure they didn’t clean it at all. It was dirty, the hotel is extremely outdated. I asked for a discount since we were not able to get into our room the man at the desk gave me a card for the manager that never did answer the phone or my email. It cost over 350.00 a room. Do not book this hotel.