I would book with this hotel again - hopefully the housekeeping issues will be addressed.

Liked: Front desk staff were very friendly and accommodating.
Disliked: Poor service from housekeeping staff; room was not cleaned and then after requesting service they only did a partial clean.

location was fantastic, price was...

Liked: The ambiance was amazing! The decor in the lobby was fun and antique. It was clean, the linens were soft and again very clean. The location was perfect for downtown!
Disliked: It was unfortunately dated to the point it needs some TLC. Stains in the curtains, floor and tiles in the bathroom showed it needed some updates. The bed was pretty uncomfortable and again in need of replacement.

Very poor

Exceptional

Superb

Liked: Loved the history of the hotel, we look forward to a return so that we can explore Cheyenne more.
Disliked: We arrived late after a long day of driving to Cheyenne, there was no place to eat after 9 p.m.

Superb

Liked: Historic hotel in Cheyenne. Very well kept and clean. Would definitely stay again.
Disliked: Seemed a bit understaffed at the front desk. The restaurant is no longer open but there are many close options.

Historic Property that is forgettable

Liked: We always seek the local historic lodging when we visit a new city. The Plains fits that bill and has many artifacts for our enjoyment. The room was large and had decent amenities--but was other wise forgettable.
Disliked: This property is obviously struggling. We entered the lobby, it was not immediately obvious where to check in because of furniture in front of the counter, the clerk did not look up, did not greet, did not seemed interested that a guest was present (sitting in front of a screen). The owner confronted me from a chair "can I help you?"; obviously she picked up on my confusion though I did not regard that exchange positively. The lobby, elevator, stairways were dirty. Just the place needs attention. That said, I suspect they depend on Cheyenne days for the bulk of their annual income and to be fair the city could be doing a lot more to help down town businesses but they don't seem to have the political will to do so.

Loved the antiques in the...

Liked: Was not told about breakfast!! Could not find a blow drier in the room.
Disliked: The pillows were hard!!!

Superb

Superb