Hines Mansion Guest Reviews
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0.5 miles from Provo centre |
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Tamera Wed, 20 March 2024
Planning a romantic getaway, this...
Liked: If you are looking for a romantic getaway, this hotel is great. Giant in-room jacuzzi tub with a panoramic mountain view. The word funky perfectly describes the room layout we stayed in, which is effectively in the attic. But from a intimacy perspective it had all key components for a wonderful evening. Within the room, there are over 25-years of journal entries of people sharing their romantic/sexual conquests within the rooms. The journals were fun to read, a few entries were X-Rated, and involved exotic escapades, and adventures.
Disliked: The current hotel reviews, articulate previous owners and managers, used to furnish higher level of amenities and hospitality; such as gourmet breakfasts, and sparkling apple cider for each stay. This creates a lackluster disappointment when you compare the past customers experiences to the current approach to hospitality: no on-site employee, a 99-cents store continental breakfast.
Carritravels Mon, 4 March 2024
Very good
Darin Sun, 18 February 2024
Bad
Liked: I had confirmation three times from your company but when I got there they did not have a room for me.
Sherry Sun, 4 February 2024
You've lost a customer in...
Liked: The room itself was decorated beautifully. I'm a quilter, so I appreciated the beautiful quilt and the cross-stitch in the bathroom. The whirlpool was nice, but too short for my husband. We were too warm until my husband discovered how to control the heat.
Disliked: I fully expected a breakfast. It is advertised as a Bed and Breakfast, and I didn't discover until the day we came (when I received your text message) that there would be no breakfast. SO disappointing! This was our 5th visit and we were very disappointed that we had paid for a Bed and Breakfast and then didn't get the breakfast. Even the notebook in our room says on the front of it that it is a Bed and Breakfast. Also, it was located right in the middle of a construction area, so was very noisy. There were no glasses in the room, so my husband went to the front desk and no one was there. He could hear some conversation and laughter in the area past the kitchen, so he followed it, hoping to find someone who could answer his questions. It led him into the kitchen. No one was there, so he opened the fridge and found a bottle of water there. Also, we found a cabinet with videos, but then there was no video player in the room. The bed was squeaky and much too high for someone who has had 2 hip replacements and a knee replacement (the stool was not sturdy enough).
Jolena Tue, 14 November 2023
My original reservation apparently wasn’t...
Liked: Convenient location. Comfortable and clean.
Disliked: I had originally reserved my place to stay at the Hines Mansion 2 weeks before I got there. When I arrived there was a movie crew outside the hotel saying they’d had the whole mansion reserved for 2 weeks. I called the number listed and thankfully they were able to provide a basement apartment next door which was nice and comfortable. There were people staying in the upstairs apartment who were very loud and the bathroom outlet didn’t work. The management was accommodating but it was a little bit nerve wracking at first not knowing if I would have a place to stay.
Wright Sun, 6 August 2023
Superb
Amy Sat, 29 July 2023
Superb
Stella Sun, 16 July 2023
I m 100 + satisfying
Liked: Everything Cleanliness Location Staffs Services Exceptional
Disliked: Can’t think of any
Cynthia Wed, 12 July 2023
Exceptional
Christine Fri, 7 July 2023
Very nice
Liked: We left early and they left our breakfasts in the refrigerator. Delicious!!