Hotel Ballast Wilmington Tapestry Collection by Hilton

Rude check-in

Liked: The location is great if you want to be downtown. The bed was also very comfortable.
Disliked: The lady at the front desk was extremely rude to me when I tried to check in because the reservation was in my husband's name, and he was slow getting out of the car. He was only about 30 seconds behind me... She said, "Well, is he here??" And continued to be very dismissive of me for the remainder of the check-in process. We will never return to that hotel, based primarily on that experience.

Pleasant

Exceptional

The hospitality staff was very...

Liked: I would have enjoyed having something sweet like a sweet roll
Disliked: Would have been nice to have a fridge in room

Terrible

Liked: My room was nasty and it smelled horrible
Disliked: Cleanings

Passable

Disliked: The air conditioning wasn't working in my room. The first night was hot and stuffy. Maintenance came to work on the a/c but the unit still would not cool. Ended up having to go to the front desk and get my room switched bc I couldn't stand the heat and humidity

Very good

Disappointing

Liked: Location and breakfast.
Disliked: My room had no refrigerator or microwave...I have never experienced that in my 22yrs of trave, and at a nice hotel at tht...feel like I wasted my money, who would pay all tht for a room with bar minimum..should be ashamed..nice hotel doing guest like tht smh.

Exceptional