Hilton Vacation Club Cypress Pointe Orlando Guest Reviews
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Write a review
Alesha Tue, 29 July 2025
Very good
Anthony Mon, 28 July 2025
Great facilities and staff
Liked: Very welcoming and great facilities available.
Disliked: We had to call security on a few occasions due to disruptive family staying next to our suite. Excessive noise in the early hours of the morning.Another point raised was the smell of marijuana filtering through to our room even when the rooms are clearly marked non-smoking.
Jennifer Thu, 24 July 2025
Lovely stay until housekeeping harasses...
Liked: Room was very spacious, and very clean. We were comfortable, and had all the comforts of home we needed. We were in a 3 bedroom for 7 nights and a 2 bedroom on the final night. Kitchen was very accommodating and we had many home cooked meals during our trip.
Disliked: Most of the staff was pleasant but housekeeping staff checkout let themselves in and proceeded to tell us we needed to leave immediately or be charged for the day. It was 10:05 am. Our room was not ready at check in time and the excuse was that they start cleaning from the top and work their way down to the first floor so if we need a first floor room it’s going to be late. Then why rush us out the door and threaten another nights charges for being 5 minutes late? It was a room of 2 women, 2 teen girls and a 6 year old girl, you walked right in, made us very uncomfortable and then harassed us from the doorway while we rolled our bags outside. If that wasn’t enough, the front desk started calling the room phone repeatedly to tell us to get out. We travel frequently, with at least 45-50 hotel nights per year, and have never experienced this before anywhere. Now to be accountable we absolutely left the room 15 minutes after check out time, and that’s on me, but if this is how they behave, why wasn’t our room ready at 4 pm when we arrived, at your posted check in time? I thought they started on the 3rd floor and worked down?
John Thu, 24 July 2025
Exceptional
Liked: Pretty quiet close to Springs
Disliked: Nothing
John Tue, 22 July 2025
Exceptional
Liked: Surprised at the great facilities and activities available.
Anonymous Mon, 21 July 2025
Superb
Disliked: Parking was horrible… hotel staff used parking in front of the buildings for guests.
Anonymous Sun, 20 July 2025
Superb
Disliked: Kids in the hot tub.
Jordan Fri, 18 July 2025
Very good
Ana Tue, 15 July 2025
Good
Liked: The location
Disliked: I stayed for 4 nights and the trash was never taken and the towels were never changed
Steve Mon, 14 July 2025
Good