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Hilton Toronto eeee - (855) 329-0862
Hilton Toronto, 145 Richmond Street West, Toronto, ON -(855) 329-0862
Area: Downtown Toronto Southwest - Entertainment & Financial Districts
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BOOK ONLINE OR CALL - (855) 329-0862
3.85
HOTEL RATING: 
GOOD
3.85 out of 5 (1185 Ratings)
0.6 miles from Toronto centre
BOOK ONLINE OR CALL - (855) 329-0862
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Hotel Description
Located within 5 minutes' walk of Osgoode Station this downtown Toronto hotel features 3 restaurants an indoor and outdoor pool and state-of-the-art gym. The modern rooms and suites at Hilton Toronto provide a flat-screen cable TV with pay-per-view channels. There is a coffee maker and a safe along with a desk and arm chair. Fine dining can be found on site at Frenchy Bar et Brasserie and Ruth's Chris Steak House. The hotel provides room service during limited hours from 6:30 AM to 10:30 AM and from 5:00 PM to 11:00 PM. Toronto Hilton is opposite the Four Seasons Center for Performing Arts. City Hall and Nathan Phillips Square are less than 10 minutes' walk away. Frenchy is conveniently located in the downtown core inside Hilton Toronto. Join us every day for breakfast lunch dinner or weekday happy hour.

Check-in time: 16:00   Check-out time: 11:00
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4
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7
1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
w
Non Smoking
r
Pets Allowed
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
A
Business Center
B
Airport Shuttle
Other Amenities
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Private check-in/check-out
` Wheelchair accessible
` indoor pool
` outdoor pool
` vending machine
` 24-hour security
` Concierge services
` Doorman
` Family Rooms
` Kitchen
` Restaurant(s)
` Daily Housekeeping
` English
` Japanese
` Arabic
` French
` Portuguese
` Spanish
` Filipino
` Non-Smoking Rooms Available
` Parking Available
` taxi service
` Electric vehicle charging station
` Smoke alarms
` Fire extinguishers
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Chinese [Mandarin]
` Ticket services
` balcony/terrace
` ATM or cash withdraw on site
` CCTV security in common areas
` Currency exchange service
` Facilities for disabled guests available
` Fitness center
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Spa/sauna
` Tour services
` Air conditioning in public area
` Heating in public area
` Room service available
` Internet access (charges may apply)
` Pets allowed (charges may apply)
` Wi-Fi available in public areas (charges may apply)
` Parking available (charges may apply)
` Valet parking (charges may apply)

Hilton Toronto Guest Reviews

Overall Average Score: 
Good (3.85 out of 5)

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5

Exceptional - 5 out of 5

Paula N, Tecumseh Tue, 18 September 2012

Hotel staff from the lobby, conciege, restaurant and bell men were very cordial and helpful.

Liked: Room was very clean/spacious.

4

Very Good - 4 out of 5

Claire G, New York Mon, 13 August 2012

My hotel guest room was spacious. The close proximity of the hotel to businesses and attractions is great. The hotel staff was cordial.

Liked: The hotel is close to several modes of transportation which made it easy to get around.
Disliked: The room temperature was a bit cold even when the thermostat was turned up.

3.5

Good - 3.5 out of 5

Asad Thu, 18 July 2024

Good hotel

Liked: Good location and clean rooms
Disliked: Poor management of power outage incident

4

Very Good - 4 out of 5

Neel Tue, 16 July 2024

Very good

0.5

Poor - 0.5 out of 5

Troy Thu, 11 July 2024

Beware of dirtiness, swindling on...

Liked: Location is confortable
Disliked: Gave me a downgraded room, and I attempted to upcharge my reservation for $60 CAN per night.Staff were presumptuous, including the general manager, after I shared my experience after they solicited it on their survey via text.The bathroom was not cleaned and serviced properly when I arrived. There was hair in the shower, and they did not refill the shower gel prior to me coming to the room. My check-in was at 4 pm. I arrived at 730pm to a poorly serviced room.This was a 2-star experience at most. Over the years, I've stayed in budget hotels/motels with better cleaning and better service. The staff needs hospitality training. It ruined my birthday week celebration. Thankfully, I decided to go to another 4-star hotel and am enjoying the remaining time in Toronto. I'll never go back to Hilton Toronto. They may need new management, as the general manager was very offensive after asking my concerns. I turned down complimentary stay and discounts to my stay because they felt they could "bribe" me from being offended. I was on vacation. The staff seemed to profile me, and when I addressed it, I was gaslighted by the general manager and accused of creating an issue. I will never go back.

5

Exceptional - 5 out of 5

Grace Tue, 9 July 2024

Exceptional

5

Exceptional - 5 out of 5

Walker Mon, 8 July 2024

Exceptional

5

Exceptional - 5 out of 5

Hester Mon, 8 July 2024

Exceptional

Liked: The rooms were well designed and the art work . The pool on the roof ! Location!
Disliked: The elevator was having issues. The check out process needed an actual card and would not take my phone google pay touch to pay. Then they finally brought a machine that could accept that. But they were nice resolving the problem. I had lost my actual card and touch to pay with my phone was my only option .

3.5

Good - 3.5 out of 5

Todd Sun, 7 July 2024

Good but not great.

Liked: Staff at front were friendly, concierge & front entrance (parking) not overly friendly & welcoming. Loved the pool area, great sized pool & large lounge area with bar. Hotel is in a fantastic location.
Disliked: The elevators were horrendous, it seemed like only 2 out of the 5 were operational. Multiple times the lobby area would have over 20 people eating to go up to their rooms at different times throughout the day. Multiple times my family & I walked down from the 13th floor as we had waited over 10-15mins for an elevator that would open & be jammed packed with people going down. One time the lobby area was so full with people waiting a member of staff grabbed a bunch of us & walked us through the restaurant & tot he service elevator to get us up to our rooms. I’ve stayed in hotels for over 25 years & have never seen anything like it.

5

Exceptional - 5 out of 5

David Sun, 7 July 2024

Exceptional

4.5

Wonderful - 4.5 out of 5

Younoussa Sat, 6 July 2024

Superb

Disliked: Only WIFI

4.5

Wonderful - 4.5 out of 5

Kevin Sat, 6 July 2024

Superb

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Hilton Toronto 145 Richmond Street West, Toronto, ON