Hotel staff from the lobby, conciege, restaurant and bell men were very cordial and helpful.

Liked: Room was very clean/spacious.

My hotel guest room was spacious. The close proximity of the hotel to businesses and attractions is great. The hotel staff was cordial.

Liked: The hotel is close to several modes of transportation which made it easy to get around.
Disliked: The room temperature was a bit cold even when the thermostat was turned up.

The staff was not helpful...

Liked: Staff was not very helpful. We had our bikes with us, and they would not let us keep them in our room. The manager did not want to store them for us. We had to leave them on the car bike rack in the public garage. The drain in the shower did not drain for 20 minutes. The room must have had a party and was decorated before our arrival. Tape and pieces of decorations left on the wall. The hotel is overpriced for the lack of service.
Disliked: A little help from the staff. The explanation about the bikes was people never bring their bikes to this hotel.

Superb

Good

Liked: Location
Disliked: When one is paying a hefty price per night at a 4-star hotel, one shouldn't have to spend another $15.95 a day for Wi-Fi. Hotels at one-third the price provide free Wi-Fi. I would not recommend this hotel for this reason alone.

Liked: Location
Disliked: Expensive parking. Wifi costs. Was charged for long distance calls that didn't make. After some discussion charges were removed. Staff was not the friendliest.

Liked: Everything
Disliked: None

Disliked: Very noisy guests at night; they either spoke loudly in the hallway and/or kept their doors open until midnight, would go out and return a few hours later and be as loud; this ocurred every night from Friday to Monday; Caribana festival guests.

Liked: The hotel was nice and in a good location. Waking distance to where we needed to go.
Disliked: The room was nice but the shower was disgusting. There was mold growing all over the shower. It was disgusting. We couldn't believe that the maid and/or managers didn't care enough to clean the showers better. We showered in our flip flops.

Liked: The staff, cleanliness and location
Disliked: It needs some updating, especially the bathroom and rug in the room