Hilton Suites Toronto/Markham Conference Center And Spa

Very Bad experience

Liked: None
Disliked: To Whom It May Concern,I am writing to formally report a deeply disturbing and unacceptable incident that occurred during my stay at your hotel on the night of July 4, 2025.After completing the check-in process at the front desk, I was issued a key card for Room 605. Upon attempting to enter the room, I was met with a terrifying and shocking experience—someone inside the room shouted at me as I opened the door. This unexpected confrontation caused me and my companions significant emotional distress and fear. We were visibly shaken and felt completely unsafe.I immediately returned to the front desk to report what had happened. Initially, I was told that the room was unoccupied and that I must have made a mistake. The front desk staff then accompanied me back to Room 605. When we opened the door, the room was indeed empty—but there was a strong odor of marijuana and trash on the floor, clearly indicating recent occupancy. This only intensified our fear and confusion.At that point, the front desk changed their explanation, saying they would check for alternative accommodations. However, they soon informed me that Room 605 was the last available room. I strongly objected and demanded to review the surveillance footage and requested a refund due to the safety concerns. To temporarily placate me, the hotel assigned me to a different room.Unfortunately, the new room had serious maintenance issues, which I immediately reported that same night by phone. I was told that someone would be sent to fix the problem, but no one ever came. By then, it was already 3 a.m.—I was exhausted, frightened, and distressed. I asked that someone from management contact me the following day to resolve the issue. However, no one ever followed up, nor did anyone reach out to offer assistance.On the evening of July 6, at approximately 8:00 p.m., I personally went to the front desk and reported the issue again. Once again, I was promised that someone would be sent “right away,” but no one eve

Pleasant

Liked: It's a fairly modern hotel
Disliked: - alarms going off 3 days in a row.-water cut off for hours.-breakfast was very limited.- swimming pool wasn't great.

Superb

Liked: Location cleanliness was great, pool hot tub and gym were excellent.
Disliked: Our room key did not work when we got in from an outing at 2am. The kids and my mom were tired and needed to use the bathroom. The breakfast was good but a little pricey.

Very good

Liked: The lobby was beautiful. Having the bedroom in our king room was nice to be able to put our 3 year old son to bed. The bathroom and shower were very nice and clean. Location was great, not too far from things but also not busy. Kind of in the center of anywhere we wanted to go.
Disliked: The glass blocks in the "living room" area were strange. You could kind of see through them and we had someone sleeping on the pull out couch so the light coming from the hallway was a bit much. There were mystery stains on some of the bedding and especially the pull out couch blankets. Also, the pool decking was so slippery and dangerous.

Exceptional

Exceptional

Liked: the staff and elevator

Bad

Superb

Good