Hilton St. Louis Frontenac

My stay was great! Would...

Liked: The hotel was beautiful inside and out! Awesome pool! Food at the restaurant was amazing!
Disliked: My dishes from room service sat outside my room door too long for my liking.

It's our go to hotel...

Good

Disappointed since it was for...

Liked: The parking availability was very nice .
Disliked: We were by the pool area which was very musty moldy smelling. Even in our room it was musty smelling. When we took our showers the water even had a bad smell to it. The towels didn’t even smell clean

It was alright but I...

Liked: Quiet
Disliked: Bed sheets cover very noisy.

It was good for what...

Liked: Overall it’s a good hotel u less you end up in room 2266. Terrible “deluxe” king room. We requested to be changed and it made all the difference. Fri y desk manager Avanis (spelling??) was fantastic. He turned our experience around.
Disliked: Besides the room mentioned some of the front desk staff were really unwilling to be creative and could not be bothered with finding a solution to our room being terrible. Better training if you are front desk and dealing with customers might be helpful.

Exceptional

Not worth the money. Don’t...

Liked: Convenient from highway and multiple entrance/exit points.
Disliked: Bathroom was tiny. Told front office on the first day the shower was broken, sprayed up and over curtain onto toilet and floor. Didn’t fully convert from shower to tub so stood in water under a weak spray. Was never fixed during our stay. Room was damp, mildew on ceiling of bathroom and vanity area. Air conditioning didn’t work well, never fully cooled and it was very loud. Room service used once, they were overwhelmed and annoyed but food was good. Manager took off one night for the room issues never being fixed but we were charged more than the booking.com rate I reserved anyway. Was in town for a family member’s funeral and was unpleasant to have all this to deal with.

Very good

Liked: Room service available
Disliked: Room had a musty smell