Hilton St. Louis At The Ballpark

Liked: Was so quiet.
Disliked: I went outside to get my breakfast around 10:10 a.m. and when I came back the housekeeper was inside the room and my suitcase was still inside. When I went to check out they charged me $57 - I don't know why as check out is supposed to be at 11 a.m. I checked out around 10:45.

Liked: It was wonderful.

Liked: Cool air conditioning; friendly staff.
Disliked: Very small room for the money; long wait for elevators.

Superb

Good for proximity to the...

Liked: The entrance and bar area was really nice
Disliked: The room did not meet expectations. The toilet didn't work when we got there, the carpet was ripped in 2 places and there were marks all over the bathroom door and walls.

Worth it for being able...

Liked: The location was fantastic. We were able to walk everywhere we wanted to go, which was mostly to Busch Stadium, The Old Courthouse and Ballpark Village. The valet staff, security and maintenance staff were very helpful and nice. It has the best workout room I have ever seen in a hotel. Several treadmills, bikes, weight machines, free weights, elliptical, etc. The hotel is very big, has a couple bars and a restaurant on the roof.
Disliked: Parking is very confusing and expensive . There is a ramp attached where you can self-park for $40 per night if they have room. Valet is $50 per night. You can park in a ramp across the street and bring your parking ticket to the hotel and they will validate it, but am not sure how it worked for paying as we did the self-parking in the hotel ramp. There are 2 towers and we weren’t told which tower we were in, so if it wasn’t for a valet staff that helped us, we probably wouldn’t have found our room easily. The hotel and rooms are dirty and need remodeling. The lobby is very nice, but other floors the carpets look really dirty and our room had significant water damage in the bathroom. The door had water damage, there was mold around the toilet, the shower was extremely hard to get to work and even the picture above the toilet had water damage. We had issues with our door not opening and we had to go a long distance to the lobby and they told us that we needed to lift the handle up instead of down, however, this was the second day we were there and we had no issues with it prior. They reset the key and we were able to make it work by lifting the handle the other way. There is no breakfast provided and not really anywhere to eat breakfast. We saw somewhere that you could eat breakfast for $18, but we didn’t find it and didn’t want to spend that kind of money on breakfast.

Very good

Superb

Liked: Courteous employee's at check-in!
Disliked: Elevator's not set up for the amount of people involved.

Fantastic location and people!

Liked: Loved the staff as very kind and polite, helpful too!
Disliked: Elevator didn’t have air circulating nor did the floors while catching elevator

Passable

Good location!!

Liked: The location is the only thing excellent about the hotel
Disliked: Needs remodeled and needs free breakfast for the amount you pay for the room

It was hot and miserable....

Liked: The staff was amazing, rooms were clean, onsite restaurants and facilities were very nice
Disliked: The air conditioning was not working in the first room we were originally assigned. The room would not cool down below 80 degrees. Was told 4 times that an engineer would be up to take a look at it but no one ever came. We were eventually moved to a different room but had the same problem. Ac would not cool the room down. Maintenance came in a tinkered with it after I requested they do so and was able to eventually get the room cooled down by a couple degrees. It was still very hot and uncomfortable to sleep in which made the stay miserable. I feel the staff did everything they could to address the problem, unfortunately there just wasn’t anything that could be done. Nice job to the staff for putting forth the effort though. Very impressive in that regard.