Hilton St. Louis At The Ballpark Guest Reviews
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0.4 miles from Saint Louis centre |
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Angel C, Portland Oregon Thu, 7 April 2016
Liked: Was so quiet.
Disliked: I went outside to get my breakfast around 10:10 a.m. and when I came back the housekeeper was inside the room and my suitcase was still inside. When I went to check out they charged me $57 - I don't know why as check out is supposed to be at 11 a.m. I checked out around 10:45.
George, Johnston City, visiting Enterprise Center St. Louis Mon, 15 December 2014
Liked: It was wonderful.
Cathy, Decatur Fri, 11 July 2014
Liked: Cool air conditioning; friendly staff.
Disliked: Very small room for the money; long wait for elevators.
Jan Thu, 14 March 2024
I will never stay at...
Liked: Location
Disliked: For a 4 star hotel, the experience was very disappointing. No hot water, two bath towels for 3 people for a two night stay, you could hear everything from adjacent rooms, ice maker not working, picture on wall missing and tackily not replaced.
Mize Mon, 11 March 2024
Exceptional
Lasenda Mon, 11 March 2024
Disappointed
Liked: The hotel was clean, had a very nice breakfast, the rooms were very clean, the bathroom was very nice and I loved that it was stocked with shampoo, conditioner and body wash! The backlit mirror in the bathroom was a nice touch. The pillows were great! The staff was very nice except for when our families wanted an explanation for why we were not notified that there would be a room change and that we were not given any other options. The hotel smelled good and clean. The location was very convenient. The valet was so super nice and informative! The ladies at Starbucks were superb and on their game!
Disliked: The sheets were very loud, you couldn't move in the bed without making a lot of noise. With a light sleeper in the room it was annoying for them to not get a good night sleep. The place was too busy, we couldn't get a table at any of the eating places in the hotel. People were just sitting and lingering to watch the games it left my family and I having a difficult time trying to find a place to eat at dinner time. We didn't get to sit down and eat until 9 pm off of the property. We chose this hotel for the amenities and all it offered and we were disappointed that we didn't get to experience the hotel for what it is.The pool was disappointing, it was very small and the pool area did not have much seating. We picked our room because we were meeting another family from out of town and wanted to stay next to them. So we both picked them out for that purpose . When we arrived at the hotel at 5pm our room was not ready and we found out it would not be ready and they had to change our room. It was not next to them, not on the same floor it was 2 floors apart, and on the other end of the hotel that used a completely different set of elevators. This mishap took up over 2 hours of our night and messed up a lot of our plans. Had everyone on edge and more tired after our very busy day of outings before being able to check in. We were only staying one night and they could not do anything better or more for us. Nor did they offer Our two families were very disappointed, frustrated and not impressed with the lack of communication by the hotel and ability to accommodate us.
Tina Sun, 10 March 2024
Exceptional
Jenkins Thu, 7 March 2024
Bad
Molly Wed, 6 March 2024
Very good
Whitley Tue, 5 March 2024
Bad business decision not coming...
Liked: Nothing
Disliked: All of it
Marylou Tue, 5 March 2024
Pleasant
Liked: The view.
Disliked: 2 times we were woke in the morning by staff. We had late check out at 12. And door was opened at 830amNo shampoo. No body wash. And the air unit made noise all night. Not a comfortable stay
Shuniece Mon, 4 March 2024
Bed was comfortable, clean bathroom...
Liked: Very Luxury
Disliked: Cash had to be on the card
Phyllis Mon, 4 March 2024
Exceptional