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United KingdomHilton St. Louis at the Ballpark Guest Reviews
OVERALL AVERAGE SCORE:
VERY GOOD (4 out of 5)
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| 0.5 miles from Saint Louis centre |
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Angel C, Portland Oregon Thu, 7 April 2016
Liked: Was so quiet.
Disliked: I went outside to get my breakfast around 10:10 a.m. and when I came back the housekeeper was inside the room and my suitcase was still inside. When I went to check out they charged me $57 - I don't know why as check out is supposed to be at 11 a.m. I checked out around 10:45.
George, Johnston City, visiting Enterprise Center St. Louis Mon, 15 December 2014
Liked: It was wonderful.
Cathy, Decatur Fri, 11 July 2014
Liked: Cool air conditioning; friendly staff.
Disliked: Very small room for the money; long wait for elevators.
John Fri, 20 March 2020
Exceptional
Anonymous Mon, 16 March 2020
Fabulous
Mercedes Sun, 15 March 2020
It was ok, to expensive...
Liked: I liked my view, and easy smooth check in.
Disliked: The pool was down for maintenance, really the only reason we came to the hotel overnight was to take our daughter swimming. When asked about the pool staff was rude and they hung up on us.
Ed Mon, 9 March 2020
Old hotel, needs attention for...
Liked: Location was desirable for MVC tourney
Disliked: We were pleasure visitors. For money we spent, we wished the room had an in-room refrig and larger beds. Very loud and rude guests next door, 3am slamming of doors and noise, on the 17th floor of West Tower. Bathroom floor was not clean.
Matthew Mon, 9 March 2020
Great choice would stay again
Liked: employees were great & the view was even better
Disliked: all was good
Sharon Sun, 8 March 2020
Good
Liked: Staff nice. Breakfast very good
Disliked: Called about ice machine not working. 2 days later still nothing done about it. Shower water pressure very low. Tv did not offer movies to purchase
Wesley Sun, 8 March 2020
That?s a Winner!
Liked: Proximity to the Enterprise Center. Ballpark Village and Busch Stadium, friendliness of staff, great breakfast buffet, and comfortable rooms, at a reasonable price.
Ray Sat, 7 March 2020
Exceptional
Gregory Wed, 4 March 2020
Liked: I liked the location and view was excellent I was in walking distance of anything I wanted to do
Disliked: The elevator situation was horrible not enough elevators for the amount of people that was there you shouldn't have to wait that long for an elevator
Michelle Sun, 1 March 2020
Disappointed
Liked: Location
Disliked: I have stayed at this hotel many times and never had an experience like this one. Check in time was at 3pm, we showed up at 4:45pm to be told that our room was not clean yet. I ask if we can get a different room that was ready and they told me I could upgrade to another room which was what I was supposed to have anyway. They had me down for 1 bed when I needed 2. I had gotten an email that offered an upgrade a week ago and I had already upgraded my room through that email which was an extra $25. They had me down for the extra cost but in the same 1 bed room.
We got the room figured out but they didn?t have ANY rooms clean so we had to wait for them to be completed. We waited about 20 mins which was making us late to our event. We finally went back to ask someone where they said for our troubles she could downgrade us to a double room but cannot change the price of the rooms... so I?m still out of $ for the nicer room plus the upgrade... and we could get into that room right now. (This is what we asked for earlier when they told us NO rooms were ready.
We get to this room and as we walk in there are impressions in the comforters, it looks like someone had been laying on the beds! There was also a little white bug on one of the beds. As we try to get past these items because we were running late we leave and come back later.
We get back to the room and use the bathroom, there is a wad of dark short hairs under the sink cabinet with some trash where they had swept the bathroom but not cleaned up the pile.
I decided it was time to complain. I talked to the front desk and they sent a cleaning lady up to clean the bathroom hair up, and hand us sheets.
I asked if I was supposed to change the sheets myself ? She asked what was wrong, the front desk just told her to bring us some extra sheets! She apologized and continued to take the sheets off the beds to make them. One of the beds had blood on the bed cover!
