Hilton St. Louis at the Ballpark Guest Reviews
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|0.5 miles from Saint Louis centre|
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Angel C, Portland Oregon Thu, 7 April 2016
Liked: Was so quiet.
Disliked: I went outside to get my breakfast around 10:10 a.m. and when I came back the housekeeper was inside the room and my suitcase was still inside. When I went to check out they charged me $57 - I don't know why as check out is supposed to be at 11 a.m. I checked out around 10:45.
George, Johnston City, visiting Enterprise Center St. Louis Mon, 15 December 2014
Liked: It was wonderful.
Cathy, Decatur Fri, 11 July 2014
Liked: Cool air conditioning; friendly staff.
Disliked: Very small room for the money; long wait for elevators.
Chris Sat, 17 April 2021
Liked: Great customer service
Lindsey Thu, 15 April 2021
Liked: Location was great! Parking was not too far away. The room rate we booked included a breakfast in the attached cafe and that was really nice! Lots of food. Adults could split one meal and my two preteen boys could split the pancake entree. Starbucks in the lobby was really nice!
Disliked: We had some red hairs in our sink and we don?t have red hair! The first night and the next morning our room smelled like cigarette smoke. Stronger at times than others. We believe a neighbor was smoking. I mentioned it to the front desk staff and they solved it for us. The pool area was way too overcrowded the entire time we were there. The pool area is too small and the COVID requirement of less than 50 people in the pool area was not enforced. The website shows it as indoor rooftop, but it is on the second floor. There was Easter grass from an Easter basket under the bed and something spilled on the floor and bottom of the desk. It looked like someone dropped a container of marinara. It was not cleaned up. Overall: displeased with cleanliness of the room and poor pool area and /social distancing management.
Mariah Thu, 15 April 2021
This trip I planned turned...
Disliked: I didn?t like the fact that I booked double room thinking it was double rooms to get there and it?s double queen beds, for almost 300$ I would have went somewhere else the beds weren?t comfortable and I also booked city view and I was facing the other building instead of the city. The pool was over populated the long line for the elevator and the parking garage was a block from the hotel. I will never stay there again and I?m so upset about the room it shouldn?t have been worded the way it was.
David Thu, 15 April 2021
Loved location, due to covid...
Liked: Didn't eat breakfast, was on west wing far from covenience.
Disliked: Tried to order from pizza shop in hotel, they would not answer phone or just hung up on us, ordered from outside shop.
Sheila Tue, 13 April 2021
Liked: Conveniently located
Disliked: Key card pad didn?t work 3 different times. Digital entry didnt work
Katie Mon, 12 April 2021
Jennifer Mon, 12 April 2021
Liked: Everyone was very nice and it is close to the ball park
Disliked: The mattress was really hard and I was very upset that even though we had a room we still had to wait in line to go to the roof top bar
Douglas Mon, 12 April 2021
Cardinals opening weekend
Liked: Location. One block from Busch Stadium.
Disliked: Dated. Sink clogged and after requesting housekeeping daily, we did not receive housekeeping until I had to go to the front desk and ask for towels and clean sheets and the trash to be emptied.
Eddie Sun, 11 April 2021
I love it there
Casey Sun, 11 April 2021
Liked: LOVE being right across the street from the stadium for the Cardinals home opener! I've booked rooms for years now, only missing 2020 due to covid Always enjoy staying at this Hilton location
Disliked: I know we are a tad spoiled at home with a fairly new , VERY comfortable mattress...so both beds in our room were pretty uncomfortable. However stadium view at night makes up for it