Liked: Was so quiet.
Disliked: I went outside to get my breakfast around 10:10 a.m. and when I came back the housekeeper was inside the room and my suitcase was still inside. When I went to check out they charged me $57 - I don't know why as check out is supposed to be at 11 a.m. I checked out around 10:45.

Liked: It was wonderful.

Liked: Cool air conditioning; friendly staff.
Disliked: Very small room for the money; long wait for elevators.

Exceptional

We enjoyed our stay. Great...

Liked: Exceptional concierge staff. Eric's service exceeded our expectations.
Disliked: The restaurant / bar service appeared under staffed. Although long wait times, food was always hot...and delicious!

Exceptional

Exceptional

Good

Liked: I like the decor and the size of the room. The receptionists at check in were pleasant. I also enjoyed the brunch.
Disliked: I was kind of disappointed in the cleanliness of the rooms this time. I was also extremely disappointed in my room rate compared to last year, we paying double the price for the same room accommodations and event. Not much benefits with being a hilton honors member this time. And the restaurant food was great but it literally takes almost 2 hours to order and obtain your meal.

Exceptional

Horrible

Liked: The breakfast was the only thing that was great.
Disliked: On the first day of my check in , I was given a room that had a broken door hinge, then I was given another room, and after placing the key in the door, the room was already occupied with other guest. And then after going back downstairs, I was given another room. (Room 1831). With a $40 credit for meals to accommodate me for their poor service, Which I considered a total insult! Plus on top of everything, In room 1831, I was given a old stained toilet and dirty bath towels. This stay was a horrible experience for me, I expected the Hilton to have better standards. I will never stay here again!

Good

Exceptional