Hilton Scranton Hotel And Conference Center

Very clean and friendly staff. Our first time to the area. Everything was great.

Disliked: It was a little expensive.

Not coming back to this...

Liked: Manager who was called by the front desk staff who helped with disputes on policies.
Disliked: Staff - very poor communication. They have no idea how to talk to guest. We experienced racism at some point. Pool - No towels availablePolicy - Hidden policies.

Superb

Liked: Everything about hotel was great.
Disliked: Parking, parking in the garage was not convenient, most likely next visit will stay further out of city to be able to come and go easier.

Very good

Liked: good location for scranton university visit. some neighborhood streets a little sketchy
Disliked: be up front with parking surcharge

Disappointing

Liked: it was clean
Disliked: being overcharged

Very good

Liked: Love how close it is to the university.
Disliked: Room could have been cleaner.

Exceptional

Liked: The closeness to the center. The staff was super friendly and helpful. The hotel was super clean.
Disliked: The pool was closed the stay

Very good

Pleasant

Liked: Staff, on site restaurant was super convenient. Location was good as well. Always welcomed with a smiling face. The staff was amazing.
Disliked: The food in the restaurant was a little less than desirable. The fee for breakfast and parking is a bit much and im pretty sure that it wasn't disclosed in the booking. The temperature in the room never cooled off. All in all it was a good stay, just a couple minor things I think could use a little tweaking!

Bad

Disliked: I must say, this was one of the most disappointing hotel experiences I’ve had. The bathroom was not properly cleaned — there was hair and visible stains, and no shampoo or conditioner was provided. Additionally, the floor in the hotel lobby was sticky and clearly not well maintained. Overall, the level of cleanliness did not meet basic expectations.