Superb

Liked: Nice, quiet, big & comfortable rooms.
Disliked: I would have appreciated free parking

Very good

Good

Liked: Staff friendly
Disliked: Many hidden costs/fees. Quoted different prices from staff for things such as roll away bed, then charged a higher amount. Had to ask for additional supplies (no soap or body wash for shower so had to share sink soap and shower soap). Room was ?clean? on arrival, as long as you didn?t look too closely such as dirty mirrors and a small charm left from previous guests attached to the headboard. Tub faucet leaked a lot during the shower, causing decreased water pressure through shower head and standing water while showering.

Bed was horrible. Couldn?t Sleep...

Disliked: Staff was very nice and accommodating BUT when we went to sleep there the middle of the mattress was so deeply sunken we would roll to the middle. Turned mattress around i?m the middle of the night and didn?t help at all. What I was most upset about is the staff didn?t offer me a discount. I told them to go upstairs and check for themselves. This was not good customer service. Surprised me but didn?t want to argue because the staff was very friendly and nice. To get zero sleep at a hotel because of the worst mattress I?ve every laid on is not acceptable.

Exceptional

Liked: Clean, amazing staff
Disliked: The hot tub has things floating in it

Good

Superb

Liked: The location, the friendliness of the staff. The hotel room was clean. And it was quiet.
Disliked: 1910 p&j pub an eatery. The food was good but they were very slow and the bar was sticky not clean. It took over 20 min to get the food . The pepsi that i had was watered down. I will stay at the hilton but i will eat somewhere else.

A night in Scranton

Liked: Staff were very friendly
Disliked: Music too loud in lobby

No visible Covid precautions

Liked: Clean, central location
Disliked: No visible Covid precautions. Did not see a single staff person wearing a mask. It doesn?t matter if they were following local regulations if you?re serving people from other parts of the country who are used to more precautions in place, you should keep that in mind because guest will feel uncomfortable there as I did.I was told when I checked in that I could get breakfast at their Starbucks. But the Starbucks kiosk in the lobby was hardly a Starbucks and the employee didn?t even know how to make a cappuccino. Maybe they used Starbucks beans, but the pastries and other food items they offered we?re all stale/premade and not real Starbucks items.