The carpet was gross. I had to wear my socks. The bathroom lights were so dingy and it was hard to see. This hotel needs a serious update. Room service food was good and prompt service. The windows kept "cracking" very loud all afternoon. The adjoining room had guests that got up at 3AM and incessantly talked for 2 hours - I could hear every word they said. I went to the lounge and sat for 10 minutes and no one ever waited on me - I only saw customers - not one hotel employee.

Not good

Liked: The carpet to the room was very dirty, light in the hallway was dark and felt very claustrophobic. T
Disliked: The room, carpet and the blanket on the bed

Poor

Exceptional

Liked: Nice rooms and great location
Disliked: NA

Very disappointed

Liked: nothing
Disliked: Lights flickered, hallways were extremely dark, Air Conditioner kept going out, WIFI wasn't working, elevators were extremely slow an out of order.

Superb

Liked: The staff was very friendly and very personable. Also, it was a very short drive to a Target. Always a plus!
Disliked: There could have been more staff at the check in/check out desk. As a former Customer Service employee, if there's a line there should be more than one person at the desk

Bad

Superb

Liked: It's a great location to restaurants and shopping and all attractions are about 15 to 30 minutes away
Disliked: I don't understand why parking is an extra $29 a night when it's their parking garage and parking lot...

Exceptional

Passable

Liked: Convience.
Disliked: Being double charge on the phone constantly trying to clear up matter. I paid daughter charged also.