Hilton San Diego Mission Valley, San Diego

The carpet was gross. I had to wear my socks. The bathroom lights were so dingy and it was hard to see. This hotel needs a serious update. Room service food was good and prompt service. The windows kept "cracking" very loud all afternoon. The adjoining room had guests that got up at 3AM and incessantly talked for 2 hours - I could hear every word they said. I went to the lounge and sat for 10 minutes and no one ever waited on me - I only saw customers - not one hotel employee.

My stay was very enjoyable...

Liked: All of your employees did an excellent job. Your desk staff helped a lot and did an excellent job. A perfect location

Disappointing

Disliked: To much dust not good cleaning, half of the stay tv did not work

Exceptional

Superb

Liked: It was clean, tidy and nearby various sightseeing and shopping centers. The staff is very friendly, cooperative and very helpful.
Disliked: I think that pillows were not comfortable and the entrance of the hotel for car entry can always be missed at night as there are no sufficient lights . The options were limited for room dining as well as for open Buffet

It wasn't anything special but...

Liked: The room was clean.
Disliked: It was difficult to get to. Had to pay $25 for parking. Thought it was free, but showed up on the bill.

It wasn't sketchy, but wasn't...

Liked: The hotel room was easy to find. The bed was clean. Couldn't hear the traffic outside.
Disliked: The sink handles weren't secure. The air filter to the room was easily accessible and filthy. There was a dirty q-tip on the bathroom floor. The bed was way to soft. Had to pay $25 for parking.

Exceptional

Good

Very poor

Liked: I liked that the hotel was close to the freeway.
Disliked: I was more frustrated that the property charged me $600 prior to my arrival then charged me another $150 for a deposit ($50 per night) and an additional $75 ($25 per night) for parking. I would e thought this would?ve been okay if the um was up to par! We walked into our room and there was a huge crack on the floor, the cabinets were damaged and this property had the nerve to charge almost $800 for a weekend! There were stains on the lamp shades and stains on the floor. It?s really frustrating that companies expect us to spend all this money and then give us a terrible room!