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United KingdomHilton San Diego Gaslamp Quarter Guest Reviews
OVERALL AVERAGE SCORE:
EXCELLENT (4.2 out of 5)
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| 0.3 miles from San Diego centre |
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Ashley Tue, 1 October 2019
Superb
Kenneth Mon, 30 September 2019
Good
Mary Thu, 26 September 2019
Greatly disappointed by the chaos...
Liked: Breakfast ok as you can't really screw up yogurt parfait, can you? Steak sandwich & luncheon salads were excellent along with all the service provided by both the restaurant concierge & the service staff.
Disliked: Check-in was totally unacceptable....starting with..1) they didn't have my confirmation even though Booking had recently reconfirmed by confirmation (fortunately, I made copies of my confirmation from Booking who they didn't recognize & the latest Hilton confirmation); 2) the requested meeting area/room was a bed with a table for the computer & totally unacceptable for my meeting with my London clients. Fortunately, Chris the bellman & most helpful was already there on that floor & assisted me in being transferred to an upgraded bedroom with an adjoining living area that could be used for my meetings: 3) Unable to access WiFi with my Hilton Honors membership so I had to pay for the WiFi service. I then contacted the front desk regarding my HH membership only to learn that they had not inputted my membership to my account when checking in (I now have 2 membership #s & need to resolve with HH to combine into 1).
The referenced chaos at the front desk & their handling of my confirmed reservation was abysmal. Although the suite was most acceptable, considering I have another meeting there next year, I'm unsure if I'll be reserving with Hilton after this ordeal.
Kimberly Thu, 19 September 2019
Exceptional
Jerold Thu, 19 September 2019
Exceptional
Lorena Tue, 17 September 2019
Exceptional
Randy Mon, 16 September 2019
Exceptional
Raymond Fri, 13 September 2019
Excellent! Room had great view...
Liked: Besides the obvious i.e. room, view, comfort, etc. I really appreciated the staff. Front desk (Anika) and Bellwoman were welcoming and helpful. We ordered room service. Was on time with great taste and presentation...
Disliked: Had an issue with billing. Manager Adriana went above and beyond the next day to correct the mistake, which gave us ease of mind.
Valet parking is a bit costly, however, there is a parking structure near by that is secured and 1/3 the cost.
Jodi Fri, 13 September 2019
Pleasant
Liked: Location is great
Disliked: This rooms are in need of refurbishment....
Anonymous Mon, 9 September 2019
Not worth the money, very...
Liked: View and location, proximity to everything.
Disliked: For a Hilton, not providing free wifi to customers in their room nor the lobby (unless you use their PCs), and charging $13 and $19 for unsecure Wifi is such a shame. Especially when motels offer free wifi. Staff didn?t know what speed the internet was, which was frustrating. Also, parking was $50 a day, when 24h parking around the corner is max $25. Of course we didn?t pay that amount. So disappointed. Also, the bathroom?s air smelled like sewage through the fan, and there was no way to turn the fan off. For a Hilton, I do not recommend couples staying here. Businesses can expense everything, but for individuals, this hotel is not a smart choice.
