I was very disappointed in the room, we were there for the night only so when we got to the hotel the AC was not work well it was late so we didn't want to have anyone working on it at that time, we just wanted to sleep and we had a miserable time trying to get to sleep. I couldnt believe we had to pay you park either. Well only thing I was glad we were only staying for the night!

Liked: Good location
Disliked: AC was not working, carpet and walls looked old

Liked: no comments
Disliked: yes, customer service not helped at all

Liked: Price was good and location was good
Disliked: Pool was a little dirty and we had to wait a while for towels. Also would of liked maybe to have continental breakfast included at least because buffet was too pricey.

Liked: The shuttle to airport, mall
Disliked: Shuttle took almost 1 hour to pick up my daughter, I waited about 20 minutes. We got 3 rooms for my family. My son used his points/rewards to get a lounge closeby (12th floor) only to find out lounge would not open until Sunday night.

Liked: Close and convenient to airport. Rooms were clean and available for early check- in.

Disliked: The hotel says that you have free wifi. That is far from the truth. The so called free wifi in the rooms don't work. We played with two computers for several hours before giving up. We could not even get the main page to load without timing out.

Liked: It was elegant and clean. The bar was excellent. The bed was super comfortable.
Disliked: The air conditioner was out in my room and maintenance couldn't fix it. They brought in one box fan and my room stayed at a blistering 79-80 the whole night. I was given breakfast vouchers for my inconvenience and the food was bland. Not good at all.

Liked: location was great. Access to downtown and airport is a big plus; quick cab ride made a great evening for my son and myself.
Disliked: Poor staff communication made me ask x2 to call for shuttle driver. AT 11:48, we had waited 20+ and one of the desk staff repeated that shuttle leaves every 20 mins. The other desk staff blames the driver who had been standing there as long as we had

Liked: The cleanliness of the hotel.
Disliked: A staff member was a bit difficult to speak with regarding our stay preferences. We had spoken to another staff member earlier in the day regarding our needs, which was very accommodating. However, our previous conversation was not passed on.

Disliked: Breakfast was not complimentary. Was very expensive and not enough choices and staff was not friendly and not fast enough to get the orders