I was very disappointed in the room, we were there for the night only so when we got to the hotel the AC was not work well it was late so we didn't want to have anyone working on it at that time, we just wanted to sleep and we had a miserable time trying to get to sleep. I couldnt believe we had to pay you park either. Well only thing I was glad we were only staying for the night!

Liked: Good location
Disliked: AC was not working, carpet and walls looked old

Liked: cleanliness
Disliked: 2 beds room not available

Liked: It's location for my trip and what I planned was perfect and also a short drive from the downtown attractions. The room was super clean, bed was super comfortable and staff were always very helpful.
Disliked: I stayed on the 14th floor which is the executive floor with lounge and bar etc. Didn't like that the breakfast and bar on that floor isn't available on weekends.

Liked: The shuttle to airport, mall
Disliked: Shuttle took almost 1 hour to pick up my daughter, I waited about 20 minutes. We got 3 rooms for my family. My son used his points/rewards to get a lounge closeby (12th floor) only to find out lounge would not open until Sunday night.

Disliked: The hotel says that you have free wifi. That is far from the truth. The so called free wifi in the rooms don't work. We played with two computers for several hours before giving up. We could not even get the main page to load without timing out.

Liked: It was elegant and clean. The bar was excellent. The bed was super comfortable.
Disliked: The air conditioner was out in my room and maintenance couldn't fix it. They brought in one box fan and my room stayed at a blistering 79-80 the whole night. I was given breakfast vouchers for my inconvenience and the food was bland. Not good at all.

Liked: We had a great room. Bed was comfortable except for the rough sheets! Must have been new sheets! Love be the bar at the hotel! Great service and food! Perfect location for us!

Liked: Convenient location to mall and airpot. Covered parking is extremely helpful with hot weather and unexpected thunderstorms....which was the case during my stay....with possibility of hail. Actual walk to garage wasn't too far.
Disliked: Not pet friendly! And valet wasn't consistent. When I arrived Fri 7pm no 1 was upfront & when I asked front desk they informed me same person drove shuttle. So he was out & told 2 leave my car. Makes more sense 2 have 2 ppl 4 wkn especially during check n

Liked: The location was the only thing.
Disliked: Staff was not kind Mattress was broken A/C was broken Called and complained at 3 am and staff told us to wait in line for help.

Disliked: Housekeeping knocking on my door beginning about 9:00 a.m. and continued, several times- checkout wasn't until 12 noon. Why? So much for my peaceful, serene stay. I moved to Holiday Inn and had a much better experience all around!