Our stay at the Hilton was most pleasant. I must say that it has been a long time since we have experienced such a pleasant and polite staff.

Won?t be back to stay...

Liked: The view of uptown. How big the room was.
Disliked: There was used soap in the shower and on the bathroom counter. When asked if we could get more towels and new soap bc we didn?t want someone else?s used soap they said they would give it to us and they didn?t.

Would not stay in a...

Disliked: Room smelled of smoke and musty, windows were shocking and dirty you could hardly see out them

Passable

Perfect location, friendly staff, comfy...

Liked: We checked in and the room we were given was a little tired and stuffy (windows don't open), we asked if we could change rooms and were given an upgrade to a 'club level' room which was much nicer. The staff were extremely nice through our entire stay and even gave the kids a free movie and popcorn to make up for the poor first room.Breakfast was included with our rate and was very good.
Disliked: The first room we checked into was stuffy to the point of being almost smelly (it was actually a bit musty smelling too) and although it was very clean, was badly in need of a refurbish if not a full renovation. If we hadn't been upgraded I would have give a 5 star rating, even though the location is amazing, the quality of the room wouldn't have justified the price we were paying.

Good

It was an overnight in...

Liked: I love this hotel. The location allows access to everything in uptown SJ most through covered overpasses and malls. The restaurant is lovely and our breakfast was fabulous. The bartender we had on Saturday night (April 30) was by far the best ever. She was congenial, efficient, and educational. Not intrusive just attentive and informative. The perfect combo in a bartender who is expected to do everything by herself. She was impressive. I wish I could tell you her name but she worked Saturday night April 30. She is great!
Disliked: The only thing we noticed was that the headboard in room 714 is damaged and should be replaced or repaired. It was an odd look for a beautiful room otherwise.

Poor

Very pleasant stay in a...

Liked: Excellent location, comfortable room, pleasant staff, view of harbor.

Passable

Liked: Location.
Disliked: All staff were wearing masks, made guests feel uncomfortable. Staff at breakfast were very bad, she took my order 3 times then still got it wrong. Room was not cleaned properly,, headboard look like a dog had been chrwing it. Needs to be updated. I will not stay here again, which is disappointing because I always stayed here before.