Hilton Richmond Hotel & Spa/Short Pump

Superb

We stayed there on our...

Liked: The staff was very friendly and helpful from front desk to the bar. The facilities were modern and up to date.
Disliked: There was a roaring noise that went on all through the night that was only apparent while myself and wife were laying on our pillows. It made for a ruff night of sleep so we woke exhausted.

This hotel is in Short...

Liked: The hotel was very nice and the 65" flat screen TV in our room was impressive. But what we loved most about this hotel was its restaurant. The food and the service was exceptional and it made our overnight stop a pleasure.
Disliked: When we were checking, it was raining and our car was parked under the porte cochere so we could unload it. My wife came running into the hotel and said that the bell captain said our car had to be moved immediately...before we could even unload our luggage or I could complete check-in.My wife would then be out in the rain, with a luggage cart by herself, trying to find where I had parked the car to unload our luggage. IN THE RAIN.The hotel later comp'd our next day's breakfast and reduced our room charge by $50, but this was NOT a good start to our stay.

Cold water showers!!! Ouch.

Liked: Location was good
Disliked: The hot water in the room was a big problem. It took 10 minutes or longer for the water to get hot for a shower or shave. We can maintenance to resolve on the first night, but the situation did not improve. Having hot water at a hotel is a very basic offering and this property did not meet our expectation in this area.

Very good

Superb

Felt safe and comfortable

Liked: Beautiful

Exceptional

Worked out power outage made...

Liked: Location
Disliked: Power outages