Hilton Richardson Dallas TX

Good

Liked: well, I like the proximity to everything was very spacious. The gym was very clean and the pool was nice.
Disliked: only two other five elevators were working at the time so that was a little annoying. In addition of that they charge for parking which was wasn’t disclosed when I booked through booking and I did request a refund or partial and they said no and on Sunday during our stay, there was no bartender service until 5 PM. when we first arrived, we did get a room, but the room was dirty and wasn’t made up so we had to go back down and get a new room.

Very good

Good

Exceptional

Big disappointment

Liked: The room and the gym
Disliked: The hotel wanted to charge 20$/night parking and it was stated 15$ in the App.The restaurant lady was very rude to check guests vouchers, are there many guests cheating the hotel?I wanted some hot water and she shout at me NO HOT WATER. But in the end the other young lady gave me hot water from the coffee making machine.The room was not made and the front desk explained to me that HOUSE KEEPERS COME TO MY ROOM TWICE BUT THEY COULDN'T GET IN, THE DOOR WAS LOCK INSIDE??? This is so much ridiculous and she even told me she was not sure the house keeper told her the truth or not. Or, it's a very bad liar, I am a guest and I could get in/out of the room with my key/card many times, all the time without any problem, why couldn't hotel staff get in?The last day we met better front desk staff who are more professional attitude and friendly but it was already the last day of our stay.

I’ll go there again!

Liked: Clean, classy and friendly.

Exceptional

Good

Poor customer service

Disliked: Really bad customer service.