Hilton Promenade At Branson Landing

Bad

Disliked: Did not recieve my 200$ deposit back even 2 weeks later.

The service has improved a...

Liked: Very convenient for my family.
Disliked: Only one thing which was the sheets. Bottom sheet needs to be fitted and not loose.

Passable

Liked: The location was great.
Disliked: The main thing was the parking garage. I'm staying at your hotel yet i have to pay 22 dollars for parking every day. You would think for the price of the room it would be free parking.

Not a great experience !

Liked: The proximity of shopping and entertainment. The staff was helpful when you needed some thing.
Disliked: First impression when you drive up to the hotel it seems very outdated and not well maintenance. There was trash in the driveway . The landscaping was half dead . When walking in we were not greeted by the front desk staff .There was a $22 fee per day for parking we were not aware of ..You had to walk across the street to get the hotel breakfast. After arriving at restaurant there was a misunderstanding as far as taking the breakfast vouchers.Thankfully the issue was resolved in a timely matter , but unpleasant to be told they weren’t going to offer us breakfast. The waitstaff needs to improve with their customer service. The room was not thoroughly clean , I free it could have been better .The shower had mold on the grout. Pretty disgusting. Over all the hotel and staff need to be trained to offer better service. I don’t feel like it was worth the money we paid for the stay.

I loved everything about my...

Liked: Loved my room was upgraded
Disliked: N/a

Liked the location for shopping...

Liked: Liked having a balcony to watch the courtyard and water fountains. I also liked the location to shops and restaurants.
Disliked: Started off rough. Arrived at 3:30 p.m. and room was not ready. I had made reservations 6 months in advance and thought this was unacceptable, especially sitting in the lobby for an hour watching many people check into their rooms. I was offered free parking at the hotel during my stay; however, two nights we were out attending shows and performances and when we got back about 10:00 p.m. all the parking was full. I had to park and pay at an adjacent garage at $15.00 each day. Stayed in a corner room that had three adjacent rooms with three doors. The doors shut very loudly and was annoying. Also there was no luggage rack in room, so we had to lay our luggage on the floor. I didn’t like that the garage did not connect to the hotel. Many long walks back and forth.

We felt like the parking...

Liked: Location was very good.

Just like a normal hotel...

Liked: Location
Disliked: Beds were awful hotel seemed none classy Hilton is supposed to be held to a higher standard

Superb

Liked: We loved the staff! They were extremely helpful and kind. We enjoyed the view from our room and the availability of the Landing.
Disliked: The bed was a little hard and my comforter was dirty. I notified the front desk, and they replaced it right away.