Hilton Phoenix Airport

Worst stay ever

Liked: There’s not much there to like
Disliked: I was charged a smoking fee of $600. There’s a sign in the room saying you’ll be charged 500. I don’t smoke. I don’t vape and I was charged $600 for a smoking fee. I was in room 117. My refrigerator wasn’t working so I had a staff from the hotel checking on my refrigerator at the time that they’re saying that I was smoking in my room. I tried to talk to the manager. He said there was a woman that was beat up in the lobby and he couldn’t talk to me I found out from the staff that they were actually talking to an investor because the hotel is going bankrupt. They completely ruined my stay by accusing me of smoking in my room you’ll see attached pictures that the air filters in those rooms have not been changed for over a year and a half so you’re breathing in all that disgusting air.

Fine for a short stay...

Liked: Good location and easy check-in for an early morning flight.
Disliked: Seems ridiculous to not give complimentary water and have to pay to drink a mini water bottle in the room.

Exceptional

Exceptional

Very poor

Liked: Staff was friendly
Disliked: The room was old and out dated, you had to pay for everything. Couldn't even use safe without paying.

Exceptional

Very good

Liked: Staff was pleasant knowledgeable.

Very good

Relaxing

Liked: Hayley front desk was super friendly, gave good advice, was an absolute pleasure to to talk/deal with 100 stars!!
Disliked: Everything was perfect