Hilton Phoenix Airport

Exceptional

Made my trip even better.

Liked: It surpassed my expectations and I will be back.
Disliked: It was all good

Exceptional

Exceptional

Worst stay ever

Liked: There’s not much there to like
Disliked: I was charged a smoking fee of $600. There’s a sign in the room saying you’ll be charged 500. I don’t smoke. I don’t vape and I was charged $600 for a smoking fee. I was in room 117. My refrigerator wasn’t working so I had a staff from the hotel checking on my refrigerator at the time that they’re saying that I was smoking in my room. I tried to talk to the manager. He said there was a woman that was beat up in the lobby and he couldn’t talk to me I found out from the staff that they were actually talking to an investor because the hotel is going bankrupt. They completely ruined my stay by accusing me of smoking in my room you’ll see attached pictures that the air filters in those rooms have not been changed for over a year and a half so you’re breathing in all that disgusting air.

Fine for a short stay...

Liked: Good location and easy check-in for an early morning flight.
Disliked: Seems ridiculous to not give complimentary water and have to pay to drink a mini water bottle in the room.

Exceptional

Exceptional

Very poor

Liked: Staff was friendly
Disliked: The room was old and out dated, you had to pay for everything. Couldn't even use safe without paying.