Name: Hilton Pensacola Beach Gulf Front
Address: 12 Via De Luna Drive, Gulf Breeze, FL
Telephone: (888) 323-5826

Hilton Pensacola Beach Gulf Front Guest Reviews

Overall Average Score:

Good (3.85 out of 5)

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One bad apple does spoil...

Liked: Breakfast servers and front desk attendants were average, bell hop service was awesome, outdoor table server was good, room was clean, large balcony for the queen suite was great. We had an adjoining room where strangers resided, but we never heard them so the quiet from next door was great.
Disliked: Upon arrival, the three outdoor bartenders stood, arms folded, without greeting, and not offering service. Our four-person mature wives squad on break from husbands, families, and work had the misfortune of choosing a young lady's section who behaved as if she were forced to serve us. We are always pleasant and fun, not over the top, but we are welcoming to anyone. She was condescending in her body language and facial expressions. Despite remaining friendly with her, she did not reciprocate, but instead treated us like we were a daunting chore. We could chalk it up to her having a bad day, but rather she mis-judged and stereo-typed us. Thus, when serving male patrons, she was at attention and smiling. Consequently, our squad comes from the customer service industry, one of us owning and operating a successful restaurant and lounge. We had planned to stay on site for our first afternoon/evening after a five hour drive, but due to the unpleasantness, our patronage was brief.

Hotel staff was awesome and...

Liked: Everything
Disliked: Nothing

Exceptional

Very good

Liked: The property was beautiful, clean, modern and well kept! There were many options for food and activities present. The location was excellent as well! The pool area was so much fun and had delicious food and wonderful staff that were willing to go the extra mile.
Disliked: There definitely needed to be more umbrellas in the pool area! At times, the staff member who was supposed to hand out towels wasn’t available to do so and that became annoying.