Hilton Pennywell St. Louis at the Arch Guest Reviews
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Jennifer, Columbia, visiting Enterprise Center St. Louis
Liked: Location; hotel was a beautiful building.
Disliked: Not the cleanest; all foods/bar closed early on a friday night.
Casady Thu, 24 July 2025
Exceptional
Kelly Thu, 24 July 2025
Superb
Anonymous Mon, 21 July 2025
Wonderful.
Liked: Breakfast buffet was great, along with the service. We had two vehicles in tge valet parking overnight. We had no issues retrieving the vehicles in a timely manner.
Disliked: There was no ice in the ice machine. We don't know if it was broken, or if all the ice was used.
Jucelio Fri, 18 July 2025
Pessima
Liked: Location
Disliked: Worst experience possible.The hotel ran out of water, and the air conditioning was broken for an entire night. Every night I requested room service, the food was late—it took over an hour for each meal to arrive. I was also wrongly charged for a no-show, even though I had informed the hotel in advance, through Booking.com, that I would be delayed due to a flight issue. Overall, this was the worst experience I’ve ever had at a hotel.
Anonymous Wed, 16 July 2025
excellent
Liked: room accommodation was great breakfast was reasonably priced and very good had a buffet
Disliked: there was an electrical outlet by the TV that was brokenInformed staff 2 times but was not fixed during our stay
Mckinney Sun, 13 July 2025
Disappointing
Liked: The building
Disliked: The people of the area were hard 2 love at best
Austin Wed, 11 June 2025
If minor inconvenience were fixed...
Liked: I loved the location, easy walk to gateway arch and Busch stadium
Disliked: Thermostat didn’t work so work up super warm, room did not get below 74 degrees and I couldn’t adjust it. Fan would blow but room stayed the same temperature. Door was super sticky and would not close all of the way unless you completely slam it shut
Matt Wed, 4 June 2025
Pleasant
Liked: The lobby area was really nice, and the location is great!
Disliked: Our shower head gushed water and sprayed everywhere. The tub didn’t drain quick enough and you ended up standing in a bath by the end of the shower.
Leslie Mon, 2 June 2025
Exceptional
Liked: Our room at The Pennywell was clean and spacious. Breakfast was delicious.
Disliked: The A/C in the room struggled to keep the room cool during the day. The outside temperature was in the mid 70's to 80 degrees.
Adams Wed, 21 May 2025
Exceptional