Hilton Pennywell St. Louis at the Arch Guest Reviews
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Write a review
Jennifer, Columbia, visiting Enterprise Center St. Louis Mon, 28 January 2019
Liked: Location; hotel was a beautiful building.
Disliked: Not the cleanest; all foods/bar closed early on a friday night.
James Wed, 16 April 2025
Superb
Disliked: breakfast buffet was not stocked no staff
Kim Sat, 12 April 2025
Exceptional
Kathy Sat, 12 April 2025
Awesome
Liked: Location
Disliked: N/A
Cocanougher Mon, 7 April 2025
Superb
Bradley Sun, 6 April 2025
Very good
Liked: Great location and very clean
Disliked: the breakfast wait time was really bad
Charrell Fri, 4 April 2025
Superb
Sharon Mon, 31 March 2025
Exceptional
Liked: The front desk staff was excellent and so friendly!! Rhe entire staff made the stay memorable
Linda Fri, 14 March 2025
Pleasant
Andrea Fri, 21 February 2025
Horrible.
Liked: The looks were deceiving. Nice to look at horrible to stay.
Disliked: Upon arrival the guest services were very rude. Upon packing and getting into my room I found what looked to be old blood stained sheets. I called and asked for new linens and I was sent a thin sheet and a mattress covering. I was told no blankets were available. I find this very strange as a city that has cold weather and the inclement weather that was on the ground for my booked stay. In addition, checked out and the front desk was not helpful in my issues. As a loyal member of Hilton and I use the hotel brand for my work travel and family trips. I found this to be the worst stay ever. I had to leave and go to another hotel for my stay. In addition when asked about the $75 per night refund I was just plainly told “I would get it back” with a rude and sarcastic tone. This made my trip for work unpleasant and a terrible waste of booking.
Land Mon, 17 February 2025
Overall, it was a nice...
Liked: The rooms and the entire hotel were extremely clean. All the staff was very kind.
Disliked: I will say the only downfall of the hotel was that it was supposed to be pet friendly, which it was, but they did not have any areas close for a dog to be able to use the restroom and our coffee maker was broken in the room.