Hilton Palm Springs

Good

Liked: Room and breakfast
Disliked: additional charges for parking

Bad

Liked: 无
Disliked: The check-in experience was extremely糟糕. When checking in, the front desk staff was indifferent and refused to provide the breakfast vouchers that were already included in the room rate. After multiple communications and negotiations, they finally agreed to give the adult breakfast vouchers. Their reason was that the room only provided 4 adult vouchers, and since we were checking in as two adults and two children, the children were not eligible for the vouchers and would have to purchase them separately. However, when we booked the room on Booking, we clearly reserved it for two adults and two children, with all meal vouchers included. I believe the front desk staff's behavior was discriminatory.

Poor

Superb

Liked: Great location, fabulous pool area and courteous staff.
Disliked: The air conditioning in the bedrooms is very loud even when turned down).

Very good

A very comfortable, pleasant stay...

Liked: We had an upgrade on arrival. The room was spacious and very comfortable. Lovely sitting area. Bathroom, again very spacious and excellent facilities. Excellent location, only minutes walk to downtown. Pool very spacious. Always plenty beds and pool bar great. Staff very helpful and friendly.
Disliked: The fact that they charge $30 a night to park should you wish to use their car park. We didn’t and just parked on the street. Also I joined the loyalty scheme but couldn’t get the points or nights stay as booked through booking.com. Whilst I realise that isn’t directly the hotels fault and more a company issue, it’s still worth a mention.

Poor

Exceptional

Exceptional