Hilton Palacio del Rio Guest Reviews
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|0.4 miles from San Antonio centre|
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Robert Sun, 16 February 2020
Anonymous Sun, 16 February 2020
Heather Sat, 15 February 2020
Mixed. Please see like section...
Liked: Check in smooth, valet smooth, River's Edge for my wedding dinner terrible service by Kristen until the host, Albert, helped toward the end with drinks, boxes, a knife and server to cut cake. (Kirsten had brought out a steak knife!) Several guests sent overcooked food back. Room nice but we GOT MARRIED! No congrats, no free water or cookies or something special in room. Angel, a server, and his manager, Norma, at breakfast listened to our dislike for the previous night. and offered a free future meal and comped our valet. Breakfast was amazing! If we had that kind of attention the night before more drinks would have been ordered. (Service to slow!) Although I made reservation for 20 I had less than that. Thank goodness because Kristen would have struggled more. I saw the manager circle once. She didn't ask a thing. When I booked it seemed like I was inconviencing the restaurant. They brought up possibility of large dinner crowd because it was Valentine's Day. That was not the case at all. I was impressed with table set up though! It was beautiful and unexpected. Norma told us that she did that before leaving for the day! Rose petals and candles were nice touch. Valet retrieval was quick.
Disliked: See above!!!!!!!!!!!
Joel Sat, 15 February 2020
Liked: The staff was available, helpful, and friendly. Hotel was clean, and elevator system seemed advanced.
Disliked: Text alerts were a little too often and somewhat intrusive. Mattress was too firm in my room. Self parking was difficult, I couldn't find the garage they mentioned and had to use valet.
Myra Fri, 14 February 2020
Brian Fri, 14 February 2020
Glenda Wed, 12 February 2020
Andrew Tue, 11 February 2020
Liked: Everything was excellent and you could text the staff at any time and they'd sent whatever you needed your way.
Disliked: You have to pay to play! Wifi , $45/night parking, etc....
Hlakhani Sun, 9 February 2020
Disliked: Valet parking is costly
Dawn Sun, 9 February 2020
Liked: Location. View.
Disliked: Shower needs updating. But other than that it's a great hotel.