I paid for a garden tub and didn't get it. I forgot my cigarettes in my car, which was valet parked. I sent the valet guy to get my cigarettes and he came with one pack. I had 3 in my car, so somebody stole 2 packs of cigarettes.

Very good

Liked: Great Location, helpful staff
Disliked: Cleanliness of rooms

Bad

We enjoyed our stay at...

Liked: It is in a great location. Close to everything we needed to do in Evanston.
Disliked: We liked everything about the property.

Good

Liked: Location was key!!
Disliked: It was hot. Our room was on the 5th floor. Fan on high & set to lowest degree. Was only in the 70s outside & almost 80 in our room

not good

Liked: the location
Disliked: the hotel is very outdated, needs a lot of tlc

Very good

Ridiculously expensive. Would not return

Liked: Great front desk staff. Friendly and competent. Generous amounts of water and coffee, fixed the elevator quickly, nice lobby
Disliked: The room was dirty. Anything dropped or put on the floor looked like it had been dropped in dirt. Bathroom had old residue from the last guests. Ridiculously small shampoo tube (why bother really) had been re-filled so carelessly there was shampoo dried all over the outside of it. The linens were clean but in bad shape (torn, worn etc). The room was so small there is not room for 2 people to stay comfortably. About 4 hangars in a minuscule makeshift closet. Tiny window looking out on rusted equipment. Very little natural light. Depressing. Next to the gym, heard people running on the treadmill and dropping, slamming weights from 7am all weekend.

Bad

Liked: The location is excellent
Disliked: The staff is awful, the rooms are in disrepair.

Good location and cheerful staff...

Liked: Right on the doorstep of Northwestern University and an easy walk to the cafes and shops of Evanston. Cheerful reception and valet staff.
Disliked: The hotel itself is tired with a cramped foyer and ageing carpets throughout. A single elevator was too slow. The alternative - the staff elevator - is decrepit and peeling. Our room was at the rear, overlooking the air conditioning units so it was impossible to get a good night's sleep. Hand sanitiser dispensers by the elevators were empty so we asked for refills. Five days later when we left they were still empty.