Hilton Orange County-Costa Mesa

This hotel was not a good experience for the money I paid for one night. Power out as I checked in, which they did not tell me. Someone was stuck in the elevator, the air conditioning system was poor, no ice at the machines and, had to wait for it to be brought up.

Liked: The bed was comfortable at least.
Disliked: Upon checking in, the hotel receptionist did not tell me the power was out and a lady was stuck in the elevator. They had NO staircase to use upon emergency, we had to go through the kitchen and back way to get to our room. The air conditioning sucked so it was hot inside our room all night, and I had to wait for ice which they did bring me but it was a tiny bag.

The valet was great but expensive to park. Room service was quick. It was OK for a quick weekend trip.

Liked: The hotel was very spacious.
Disliked: The room we stayed in had a loud noise all night like someone was using a vacuum - very annoying. Also, the TV had no menu/guide button. You had to scroll through every channel just to see what was on.

We ordered sandwiches at 11:35 and had to call back only to find out that the chef had no more food - cookies and chips is what we were offered. We should have gotten a call back immediately after to notify us that there wasn't any food available.

Liked: The rooms were well maintained; hospitality was good.

Exceptional

Liked: Very clean and nice. Aesthetically pleasing lobby and comfortable rooms.

Pleasant

Disappointing

Liked: Windows were dirty, room was dark and outdated. Floors/carpet felt dirty. Lighting was poor.
Disliked: Dark, carpet felt dirty. Bathroom/sink area was small.

Exceptional

Bad

Liked: I liked the warm hotel swimming pool.
Disliked: When it comes to Hilton Hotel, I thought the name itself was a really good hotel, so I made a reservation. But it's been too long, the elevator is broken, and I spent $90 on my card for two days, 45 dollars a day. That's too expensive.

Won’t be back

Disliked: The surprise $45 self parking fee. Yellow lighting. Insanely outdated.

Comfortable and convenient.

Liked: Location. Airport shuttle.
Disliked: No In-N-Out privileges for parking.

Very good

Liked: It’s very nice and the room was very comfortable
Disliked: I did not like the price of $16.40 for a house rum and coke that I ordered at the bar. I paid with a $20 bill and was surprised when I received my change. I’ve never paid that amount of money for a house rum and coke.

Exceptional