The valet was great but expensive to park. Room service was quick. It was OK for a quick weekend trip.

Liked: The hotel was very spacious.
Disliked: The room we stayed in had a loud noise all night like someone was using a vacuum - very annoying. Also, the TV had no menu/guide button. You had to scroll through every channel just to see what was on.

We ordered sandwiches at 11:35 and had to call back only to find out that the chef had no more food - cookies and chips is what we were offered. We should have gotten a call back immediately after to notify us that there wasn't any food available.

Liked: The rooms were well maintained; hospitality was good.

Exceptional

Good

Disappointing

Disliked: They had a party in there convention center below our room and had loud music with lots of bass playing until 11pm .. when I called the front desk they said there was nothing they could do . Tried to email there gm and he never responded to my complaint.I would love to come back but there customer service is terrible

Exceptional

Superb

Liked: Nice location close to family residence

Unexpected!

Liked: Everything was amazing, I went to check in with Zack who immediately sparked up conversation and interest! We were conversing about how busy it was due to the events going on and how difficult customers have been towards him with attitude and rudeness, I apologized and hoped him a better weekend. In return of my kindness! Zack spoke to Jesse who upgraded my room at no extra cost! It was such a treat, it gave me the high spirits I needed to crush my half marathon the following morning. Thank you Zack and Jesse !
Disliked: Parking was a nightmare but that was expected since there were multiple events going on and they were sold out, oh well.

Exceptional

Exceptional

Bad