Hilton Ocala

Not Worth The Cost Or...

Liked: The only thing that I can say that was good about this place was the location. Unfortunately that is all I can say that was good about it.
Disliked: The bathroom sink Clogged BAD, The Tub clogged BAD. There was a massive ant infestation in the bathroom. The room stunk of mildew BAD. All of the counters, tables, and refrigerator, were not cleaned very well and everything seemed old, and needed to be renovated badly. The fridge did not keep anything cold and the room cabinets and tables were very old and worn. When I informed the service desk supervisor about all of this all she said was "Thank you for letting us know." We did not end up trying the breakfast. With the room being so underpar, we did not trust the food, so I lost all the money I paid for breakfast, as it was prepaid within the hotel costs upfront. Never Again will I stay here .... I could have easily stayed a hotel like RedRoof Inn or LaQuinta and had a far better experience for less than half of the money I spent on this.

Good

Disliked: Pool not working for majority of are stay

Very nice place and a...

Liked: It was very quiet and also very clean and the staff were very friendly and nice I had a greet stay thank you

Passable

Liked: Clean facilities great gym.
Disliked: Trying to get any help from the desk was a challenge. We called three times from the room to be put on hold each time for extended periods. Each time we hung up and waited before calling back. We understand things can get busy but there was no attempt to even figure out what was needed or going on. It was bed time and we were requesting a cot. We found out we couldn’t have one in our room for fire safety reasons (none can be in a queen bed room) so we requested additional blanket and pillow. We were told it would be sent up. Waited and waited and had to call again to ask again. In all it took us about over an hour and 5 calls to the front desk to get answers or help from the front desk to just go to sleep. There was no offer of apologies or care when calling either. Overall place is nice but front desk could use better customer service.

Great staff and nice place...

Liked: I like the Hilton hotels
Disliked: This room the ac did not work work as it should. Took a long time to cool. The refrigerator cooling abilities was insufficient.

Could be better

Liked: Soft bed and pillows
Disliked: 22.00 for breakfast buffet is horrible

Superb

Nice place

Liked: Very clean ,plenty of work parking ,comfortable beds

We would stay here again....

Liked: This was in a great location, easy to find, easy to navigate and get to local attractions. We enjoyed the restaurant and the daily breakfasts. The staff was pleasant and kind.
Disliked: The only caution I'd share is that I have a daughter with allergies to milk and eggs. We were so excited that they had almond milk out and available. The only problem was that it is in a clear glass bottle next to the regular milk, also in a clear glass bottle, and someone put the regular milk bottle into the holder for the almond milk and she had a fairly big reaction. The waitress there was so sweet. She stopped what she was doing to ask how she could help. It all worked out, but I would just advise to be extra careful, or maybe leave the milks in clearly marked containers (as it is now, there is just a sign on the table to indicate which is which).