Unhelpful staff; tried charging £24 more than quote; first room full of dust, cobwebs and cigarette butts outside window. View was of a rundown building and not the partial street view quoted. My friend is severely asthmatic! Second room had one flannel for two people, no hand soap, no bible, desk lamp didn't work. The cost of breakfast is a rip off for £19 as food was very poor! Of all the hotels I've stayed in over the last 35 years, this is the worst!

Liked: None.
Disliked: Dirty and too many other negatives to mention.

Exceptional

Liked: Lovely hotel, great location, amazing staff. Would highly recommend

Superb

Had a great stay staff...

Liked: Staff were efficient and friendly.
Disliked: We were on the 6 floor and it was a labyrinth of corridors getting to our room, wouldn’t fancy my chances getting out in a fire.

Exceptional

Pleasant

Liked: The man on reception was welcoming and friendly, I wish I caught his name to give him a special mention, thank you!
Disliked: The room was abit basic and small for a Hilton and one of our towels was not clean. Apart from that was nice

Very poor

Exceptional

Liked: Friendly helpful staff easy check in. The staff do make you feel extremely welcome. The location is great, the room was spacious and clean. Would definitely stay again and the discount on the parking is a bonus!
Disliked: The additional hold on the payment card which is taken for the stay, is frustrating. The hold is equivalent of the stay which you then pay for the stay when you leave and have to wait for the other amount to be released which can take up to 7 days. Not really necessary if people just pay on arrival.

Very good

Good