Unhelpful staff; tried charging £24 more than quote; first room full of dust, cobwebs and cigarette butts outside window. View was of a rundown building and not the partial street view quoted. My friend is severely asthmatic! Second room had one flannel for two people, no hand soap, no bible, desk lamp didn't work. The cost of breakfast is a rip off for £19 as food was very poor! Of all the hotels I've stayed in over the last 35 years, this is the worst!

Liked: None.
Disliked: Dirty and too many other negatives to mention.

Exceptional

Liked: Very good location for the theatre which was purpose of journey .The room was small but nothing to complain about .Everything spotless and a great shower .Breakfast was good with lots of choice. .The staff are all very nice and a credit to the hotel .Next time there is a show i want to see this is where i will stay again .
Disliked: No complaints

Short break, great facilities and...

Liked: Room was a family room, both the bed and sofa bed were very comfy, loved the pillows. The first time I didn't wish that I had brought my own pillow. Breakfast was really nice, lots of choice and friendly staff. Reception staff really friendly. We loved the pool, and again staff really friendly.
Disliked: The room was clean, but a few things missed, i.e., empty biscuit packet on the floor and some of the toiletries had been used by a previous guest and not removed

Comfortable stay In a prime...

Liked: It felt a little luxurious, modern but not too modern and clean
Disliked: The parking area was small out the front and you had to pay extra for this

Exceptional

lovely

Liked: The hotel is lovely and the rooms, very comfortable and well presented.
Disliked: Spa day bookings didn?t run late enough. One night away here and couldn?t book a treatment for 18:00pm.

Superb

Exceptional

Liked: Made extremely welcome by the excellent staff. Cllean, comfortable, spacious room. Great breakfast. Really couldnt fault it to be honest.

Enjoyed my stay and would...

Liked: Enjoyed the afternoon tea. Enjoyed the leisure area. All staff were very helpful and polite. Had a problem at 4am and they sorted it out straight the way. Rooms were nice and clean. Massages were nice and relaxing. Great location.
Disliked: I had a pleasant stay, but if I had to pick something then I would have liked the hot tub and pool to be a bit warmer. That's just my personal preference.

Exceptional

Liked: Excellent location, fabulous staff. Clean and comfortable rooms.