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Hilton Niagara Falls-Fallsview Hotel - Suites eeee
Hilton Niagara Falls-Fallsview Hotel - Suites, 6361 Fallsview Boulevard, Niagara Falls, ON
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BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
3.7
HOTEL RATING:
GOOD
3.7 out of 5 (2067 Ratings)
1.0 miles from Niagara Falls centre
BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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Hotel Description
A rooftop restaurant overlooking the Falls an indoor pool with a water slide and a covered walkway to the casino make the non-smoking Hilton Niagara Falls-Fallsview Hotel - Suites a local favorite of our guests. This classy hotel offers three towers with 965 non-smoking rooms each featuring wrought-iron fixtures and signature bedding coffeemakers hairdryers and irons with ironing boards. Wi-Fi is available for a fee. Have breakfast or dinner with a view from at the rooftop restaurant or pick from several other restaurants and cafes on-site. Families will appreciate the indoor pool with a water slide. A gym and a business center are available. There's a convenient covered walkway to the nearby casino. Parking is extra. In the heart of the dining and recreation action at Fallsview this Hilton is less than a mile from the main attraction — Niagara Falls. Feel the roar without getting your feet wet at the Niagara Falls Imax Theatre or check out the Skylon Tower both about a block away. Scotiabank Convention Centre is about a mile away. Niagara Falls International Airport is 10 miles away. "Grand and luxurious" say our guests who praise Hilton Niagara Falls-Fallsview Hotel - Suites' "spacious and very contemporary" rooms "great pool" that's a hit with families and its easy access to the casino and local attractions.

Check-in time:16:00 Check-out time:11:00
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7
1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Business Center
` Parking
` Valet Parking
` Air Conditioning
` Currency Exchange
` Coffee shop
` Jacuzzi
` Dry cleaning
` On-site parking
` alarm clock
` 24-hour security
` Air conditioning individually controlled in room
` ATM/Cash machine
` Barbeque grills
` Buffet breakfast
` CNN available
` Complimentary in-room coffee or tea
` Concierge desk
` Conference facilities
` Exercise gym
` Express check-out
` Fire safety compliant
` Fitness center on-site
` Game Room
` Gift/News stand
` Hairdryer
` Heated guest rooms
` High speed internet access fee
` Indoor pool
` Interior corridors
` Iron
` Ironing board
` Late check-out available
` Laundry/Valet service
` Meeting rooms
` Non-smoking
` Non-smoking rooms (generic)
` On-site business center
` On-site business center is staffed
` Parking lot
` Photocopy center
` Pool
` Public address system
` Public area air conditioned
` Safe deposit box
` Security
` Sundry/Convenience store
` Tour/sightseeing desk
` Transportation
` Transportation services - local area
` Transportation services - local office
` Turndown service
` Valet cleaning
` Valet same day dry cleaning
` Voice mail
` Whirlpool
Hilton Niagara Falls-Fallsview Hotel - Suites 6361 Fallsview Boulevard, Niagara Falls, ON

Hilton Niagara Falls-Fallsview Hotel - Suites Guest Reviews

OVERALL AVERAGE SCORE:
GOOD (3.7 out of 5)

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2

Disappointing - 2.0 out of 5

Melanie, West Seneca Sun, 3 April 2016

My stay started with being sent to the wrong elevator to go to the 11th floor where my room was located. I went back down there only to be told at the desk at this point that I was to take the middle elevator - this would've been nice to tell a customer at point of entry. Once entering my room I called front desk to send me the Wi-Fi only to be told to come back down to the front desk to fill out my original email on an iPad to get the Wi-Fi code - this too, would've been nice to know upon entry to avoid numerous up-and-down elevator rides. This was only the start of my visit. The room was nice and we came in after our event and went to sleep only to wake up to a bug in our bathroom strongly resembling a roach. We immediately called housekeeping - when housekeeper came to our room and introduced herself as the housekeeping manager she saw the bug in the bathroom and seemed very concerned and asked for a cup to capture the insect. The manager then told us the room would have to be taped off and investigated as to what kind of bug this was. As you can imagine we were increasingly getting worried as our luggage sat on the floor. The woman told us we would need to get plastic bags and bag all of our belongings before exiting the room to secure the safety of not spreading the bugs; as we waited in the room for someone to bring us bags, time went on and we got even more creeped out and I looked at the manager and said "Judy we are going to go, please call bellhop". Her reply "my name is not Judy and proceeded to tell me her correct name", this being a perfect time to correct me on her name as we were all upset being made to leave our room that we paid for, worried about having bugs invading our luggage - great customer service. I explained to her that we were not comfortable being in this room and that we were going to go down in the lobby to bag things. Upon explaining this to her she replied if I were to do that she would be have to call security on us. I was appalled I could not believe that that even came from her mouth. We all gathered our things and left the room and went down to the lobby still waiting for bags as per her risk request. I asked to speak with the manager where I waited for over 11 minutes until he slowly came to the service desk. I explained what happened and his response was that his housekeeping manager told him that we said we were going to cause a riot in the lobby. So not only was I offended by one worker but now I was being offended again - I suppose the manager telling me that I said lies just to cover her unprofessionalism. This entire thing was handled professionally but it could've been handled very calmly and discreetly. It ruined our trip and we left without even being able to brush our teeth. I certainly understand things happen but to be treated that way was horrible. This trip was for my sister's birthday and it was cut short and ruined things. Not once did anybody apologize to us or ask us if we needed anything - they basically just told us to bag our things and if we wanted another room to brush our teeth they could accommodate us - horrible, horrible.

Liked: Hotel was visually beautiful.
Disliked: Terrible customer service/ bugs.

3

Pleasant - 3.0 out of 5

Verified Hotel Guest Fri, 8 December 2017

Liked: connected indoors to casino and other hotels
Disliked: TV was fuzzy and the bath tub was in need of a paint job

4

Very Good - 4.0 out of 5

Michael Fri, 8 December 2017

Liked: The Front desk staff were very friendly and the room had a perfect view of both the American & Canadian Falls. We would go stay at this hotel again in the future.
Disliked: I found a candy wrapper beside the bed and a peanut on the floor in the living room. The lights in the bathroom had dust on them that looked to me had been there for some time. We called down for some wine glasses and had to over an hour for them.

1.5

Poor - 1.5 out of 5

Verified Hotel Guest Fri, 8 December 2017

Liked: Great view.
Disliked: The room I booked was supposed to have a pull out sofa, and it didn't.

2

Disappointing - 2.0 out of 5

Verified Hotel Guest Fri, 8 December 2017

Liked: Close to the falls
Disliked: For the price we paid the room was small. Couldn't believe all the cracks in the walls. Front desk couldn't help me with a problem I had. Had to call Hilton customer service which took care of my issue in minutes.

4

Very Good - 4.0 out of 5

Cindy Fri, 8 December 2017

Liked: View
Disliked: There was garbage outside our room that was there when we arrived and still there when we left.

1

Poor - 1.0 out of 5

Jeff Fri, 8 December 2017

Liked: the view and location. The pool was nice, but we specifically were attracted to this hotel because of water slide which was no longer in service.
Disliked: upon our arrival, we ate at the hotel steakhouse. We loved it. However, i knew something was wrong with the first piece of meat I ate. About an hour after, i became violently ill with sick poisoning and remained in bed for remainder of our stay.

5

Exceptional - 5.0 out of 5

Verified Hotel Guest Fri, 8 December 2017

Disliked: There was construction in the room above us early in morning. I brought to front desk and where told the workers were not to start until 9. They adjusted bill accordingly.

0.5

Poor - 0.5 out of 5

Christopher Fri, 8 December 2017

Liked: The staff were great! I really love this hotel and have been previously. Though the room we received this time was just nothing close to what we typically receive. It was like a poor man's way to stay at the Hilton. Bed and shower with nothing else.
Disliked: The room was not at all like I thought I had booked and paid a premium for. Pics showed a jacuzzi which was not provided. In the past I typically receive their breakfast buffet as a freebie, so I was shocked at paying over $25 a person.

4.5

Wonderful - 4.5 out of 5

Verified Hotel Guest Fri, 8 December 2017

Liked: Fantastic location!

3.5

Good - 3.5 out of 5

Verified Hotel Guest Fri, 8 December 2017

Liked: Great location! Excellent Service and close to various restaurants, the Fallsview casino and shopping.
Disliked: No!

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