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Hilton Niagara Falls-fallsview Hotel - Suites eeee
Hilton Niagara Falls-fallsview Hotel - Suites, 6361 Fallsview Boulevard, Niagara Falls, ON | Area: Niagara Falls - Fallsview Blvd
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BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
3.7
HOTEL RATING: 
GOOD
3.7 out of 5 (1080 Ratings)
1.0 miles from Niagara Falls centre
BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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Hotel Description
A rooftop restaurant overlooking the Falls an indoor pool with a water slide and a covered walkway to the casino make the non-smoking Hilton Niagara Falls-Fallsview Hotel - Suites a local favorite of our guests. This classy hotel offers three towers with 965 non-smoking rooms each featuring wrought-iron fixtures and signature bedding coffeemakers hairdryers and irons with ironing boards. Wi-Fi is available for a fee. Have breakfast or dinner with a view from at the rooftop restaurant or pick from several other restaurants and cafes on-site. Families will appreciate the indoor pool with a water slide. A gym and a business center are available. There's a convenient covered walkway to the nearby casino. Parking is extra. NOTE: The pool and fitness center will be closed until fall 2018. Guests will have access to these facilities at a neighboring hotel during this time. In the heart of the dining and recreation action at Fallsview this Hilton is less than a mile from the main attraction — Niagara Falls. Feel the roar without getting your feet wet at the Niagara Falls Imax Theatre or check out the Skylon Tower both about a block away. Scotiabank Convention Centre is about a mile away. Niagara Falls International Airport is 10 miles away.

Check-in time: 16:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Business Center
` Laundry
` Meeting/Banquet Facilities
` Parking
` Valet Parking
` Tour Desk
` Air Conditioning
` Concierge Service
` Currency Exchange
` Express Check-In/Check-Out
` Hair dryer
` Jacuzzi
` Dry cleaning
` Internet services
` BBQ facilities
` ATM/cash machine on site
` Fax/photocopying
` Breakfast buffet
` On-site parking
` fitness center
` alarm clock
` Complimentary in-room coffee or tea
` Conference facilities
` Game Room
` Heated guest rooms
` Indoor pool
` Interior corridors
` Iron
` Late check-out available
` Non-smoking Rooms
` Pool
` Public address system
` Safe
` Security
` Souvenir/Gift Shop
` Turndown service
` Voice mail
` Whirlpool
` Transportation services
` Iron Board
Hilton Niagara Falls-fallsview Hotel - Suites 6361 Fallsview Boulevard, Niagara Falls, ON

Hilton Niagara Falls-fallsview Hotel - Suites Guest Reviews

OVERALL AVERAGE SCORE: 
GOOD (3.7 out of 5)

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2

Disappointing - 2.0 out of 5

Melanie, West Seneca Sun, 3 April 2016

My stay started with being sent to the wrong elevator to go to the 11th floor where my room was located. I went back down there only to be told at the desk at this point that I was to take the middle elevator - this would've been nice to tell a customer at point of entry. Once entering my room I called front desk to send me the Wi-Fi only to be told to come back down to the front desk to fill out my original email on an iPad to get the Wi-Fi code - this too, would've been nice to know upon entry to avoid numerous up-and-down elevator rides. This was only the start of my visit. The room was nice and we came in after our event and went to sleep only to wake up to a bug in our bathroom strongly resembling a roach. We immediately called housekeeping - when housekeeper came to our room and introduced herself as the housekeeping manager she saw the bug in the bathroom and seemed very concerned and asked for a cup to capture the insect. The manager then told us the room would have to be taped off and investigated as to what kind of bug this was. As you can imagine we were increasingly getting worried as our luggage sat on the floor. The woman told us we would need to get plastic bags and bag all of our belongings before exiting the room to secure the safety of not spreading the bugs; as we waited in the room for someone to bring us bags, time went on and we got even more creeped out and I looked at the manager and said "Judy we are going to go, please call bellhop". Her reply "my name is not Judy and proceeded to tell me her correct name", this being a perfect time to correct me on her name as we were all upset being made to leave our room that we paid for, worried about having bugs invading our luggage - great customer service. I explained to her that we were not comfortable being in this room and that we were going to go down in the lobby to bag things. Upon explaining this to her she replied if I were to do that she would be have to call security on us. I was appalled I could not believe that that even came from her mouth. We all gathered our things and left the room and went down to the lobby still waiting for bags as per her risk request. I asked to speak with the manager where I waited for over 11 minutes until he slowly came to the service desk. I explained what happened and his response was that his housekeeping manager told him that we said we were going to cause a riot in the lobby. So not only was I offended by one worker but now I was being offended again - I suppose the manager telling me that I said lies just to cover her unprofessionalism. This entire thing was handled professionally but it could've been handled very calmly and discreetly. It ruined our trip and we left without even being able to brush our teeth. I certainly understand things happen but to be treated that way was horrible. This trip was for my sister's birthday and it was cut short and ruined things. Not once did anybody apologize to us or ask us if we needed anything - they basically just told us to bag our things and if we wanted another room to brush our teeth they could accommodate us - horrible, horrible.

Liked: Hotel was visually beautiful.
Disliked: Terrible customer service/ bugs.

5

Exceptional - 5.0 out of 5

Verified Hotel Guest Fri, 13 July 2018

Liked: Literally everything. The view was amazing. Our room was upgraded to a junior presidential suite. It was huge! Great location and friendly staff too. I would definitely go back.
Disliked: I

4

Very Good - 4.0 out of 5

Verified Hotel Guest Fri, 13 July 2018

Liked: Clean, near everything, nice enough. Nice pool area for kids.
Disliked: Could use more chairs near pool.

3.5

Good - 3.5 out of 5

Verified Hotel Guest Fri, 13 July 2018

Liked: Location
Disliked: On arrival the air condition was not working I have to call the front desk more than one time to get that fixed also the room next to ours was having issues the maintenance guy mocked on our door by mistake

5

Exceptional - 5.0 out of 5

Verified Hotel Guest Fri, 13 July 2018

Liked: Location is superb
Disliked: Not at all

4

Very Good - 4.0 out of 5

Luz Fri, 13 July 2018

Liked: Location!!!!

5

Exceptional - 5.0 out of 5

Anil Kumar Reddy Fri, 13 July 2018

Liked: Location

2.5

Fair - 2.5 out of 5

Sudheer Fri, 13 July 2018

Liked: Location
Disliked: Hallways are so dirty. We stayed for 4 nights and didn't see them cleaning hallways. We are so surprised at how dirty the floor and carpets are in the hallways and the room, and it's HILTON.

5

Exceptional - 5.0 out of 5

Verified Hotel Guest Fri, 13 July 2018

Liked: The room was amazing and the view was spectacular!
Disliked: The hotel was in a perfect location and it was super easy to access the falls. There is nothing I can say bad about this hotel.

4

Very Good - 4.0 out of 5

Verified Hotel Guest Fri, 13 July 2018

Liked: location--accessible to everything.
Disliked: There was a problem with the tub leaking in the bathroom. It resulted in the floor being partially covered in water.

4.5

Wonderful - 4.5 out of 5

Verified Hotel Guest Fri, 13 July 2018

Liked: We had a good view of the falls from our room. There are many features of the hotel that we did not use- such as the indoor pool - but we only had one night and we wanted to see the sights.
Disliked: The two room suite is very compact. There is only one closet in the smaller bedroom. Their is only one bathroom and the suite accomadates six people

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