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Hilton Niagara Falls-Fallsview Hotel - Suites eeee - (855) 304-8562
Hilton Niagara Falls-Fallsview Hotel - Suites, 6361 Fallsview Boulevard, Niagara Falls, ON -(855) 304-8562
Area: Niagara Falls - Fallsview Blvd
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BOOK ONLINE OR CALL - (855) 304-8562
3.65
HOTEL RATING: 
GOOD
3.65 out of 5 (2301 Ratings)
1.0 miles from Niagara Falls centre
BOOK ONLINE OR CALL - (855) 304-8562
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Hotel Description
Connected to the Fallsview Casino's Entertainment Center by a heated and air conditioned indoor glass walkway this hotel features an indoor pool and 3 on-site restaurants. Many area attractions including Journey Behind the Falls can be found within 15 minutes' walk. Each spacious guest room comes equipped with a flat-screen HDTV coffee maker hairdryer seating area and work desk. Select rooms offer an in-room hot tub and views of the Falls. The Hilton Hotel and Suites Niagara Falls/Fallsview features a wide variety of on-site dining options: Brasa Brazilian Steakhouse serves a selection of traditionally grilled meats Corso: A Culinary Tour of Italy offers authentic Italian fare and The Watermark Restaurant provides stunning floor-to-ceiling views of the American and Horseshoe Falls. Guests will also find Mercato Market Café and 2 stylish bars in this hotel. The Hilton Niagara Falls/Fallsview Hotel and Suites is just 5 minutes' drive from the US border crossing at Rainbow Bridge. Canada One Outlet Mall containing many brand name shops is 2.4 mi away.

Check-in time: 16:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
A
Business Center
r
Pets Allowed
Other Amenities
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Babysitting/Child Services
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Nightclub/DJ
` Wheelchair accessible
` On-site parking
` indoor pool
` vending machine
` kitchenware
` 24-hour security
` Concierge services
` Designated Smoking Area
` Doorman
` Family Rooms
` Fireplace
` Free Wi-Fi
` Hair/Beauty Salon
` Off-Site parking
` Restaurant(s)
` Daily Housekeeping
` English
` French
` Italian
` Spanish
` Convenience Store
` Non-Smoking Rooms Available
` Parking Available
` gift/souvenir shop
` taxi service
` Shops on site
` Electric vehicle charging station
` Kids' pool
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Invoices
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Temperature check for guests and staff
` Ticket services
` Contactless check-in/out
` Food delivery
` ATM or cash withdraw on site
` CCTV security in common areas
` Currency exchange service
` Daily disinfection
` Entertainment services
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Ironing amenities
` Kid-friendly dinning
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Spa/sauna
` Tour services
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Cleaning products available
` Room service available
` Airport shuttle (charges may apply)
` Parking available (charges may apply)
` Shuttle service (charges may apply)
` Valet parking (charges may apply)

Hilton Niagara Falls-Fallsview Hotel - Suites Guest Reviews

Overall Average Score: 
Good (3.65 out of 5)

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2

Disappointing - 2 out of 5

Melanie, West Seneca Sun, 3 April 2016

My stay started with being sent to the wrong elevator to go to the 11th floor where my room was located. I went back down there only to be told at the desk at this point that I was to take the middle elevator - this would've been nice to tell a customer at point of entry. Once entering my room I called front desk to send me the Wi-Fi only to be told to come back down to the front desk to fill out my original email on an iPad to get the Wi-Fi code - this too, would've been nice to know upon entry to avoid numerous up-and-down elevator rides. This was only the start of my visit. The room was nice and we came in after our event and went to sleep only to wake up to a bug in our bathroom strongly resembling a roach. We immediately called housekeeping - when housekeeper came to our room and introduced herself as the housekeeping manager she saw the bug in the bathroom and seemed very concerned and asked for a cup to capture the insect. The manager then told us the room would have to be taped off and investigated as to what kind of bug this was. As you can imagine we were increasingly getting worried as our luggage sat on the floor. The woman told us we would need to get plastic bags and bag all of our belongings before exiting the room to secure the safety of not spreading the bugs; as we waited in the room for someone to bring us bags, time went on and we got even more creeped out and I looked at the manager and said "Judy we are going to go, please call bellhop". Her reply "my name is not Judy and proceeded to tell me her correct name", this being a perfect time to correct me on her name as we were all upset being made to leave our room that we paid for, worried about having bugs invading our luggage - great customer service. I explained to her that we were not comfortable being in this room and that we were going to go down in the lobby to bag things. Upon explaining this to her she replied if I were to do that she would be have to call security on us. I was appalled I could not believe that that even came from her mouth. We all gathered our things and left the room and went down to the lobby still waiting for bags as per her risk request. I asked to speak with the manager where I waited for over 11 minutes until he slowly came to the service desk. I explained what happened and his response was that his housekeeping manager told him that we said we were going to cause a riot in the lobby. So not only was I offended by one worker but now I was being offended again - I suppose the manager telling me that I said lies just to cover her unprofessionalism. This entire thing was handled professionally but it could've been handled very calmly and discreetly. It ruined our trip and we left without even being able to brush our teeth. I certainly understand things happen but to be treated that way was horrible. This trip was for my sister's birthday and it was cut short and ruined things. Not once did anybody apologize to us or ask us if we needed anything - they basically just told us to bag our things and if we wanted another room to brush our teeth they could accommodate us - horrible, horrible.

Liked: Hotel was visually beautiful.
Disliked: Terrible customer service/ bugs.

4.5

Wonderful - 4.5 out of 5

Terry Fri, 21 June 2024

Fantastic View of Both Falls

Liked: View of Both Falls Fantastic
Disliked: Wait to check in

3.5

Good - 3.5 out of 5

Rugbur Fri, 21 June 2024

Good

Liked: The view from our room was great.The bed was very comfortable.Good Housekeeping. The hotel was quite close to all the entertainments.
Disliked: The drain cover in the bath room was broken and it looked disgusting.Receptionists are very effective but require more hospitality training.

5

Exceptional - 5 out of 5

Sukhjinder Fri, 21 June 2024

Exceptional

4.5

Wonderful - 4.5 out of 5

Reza Fri, 21 June 2024

Superb

3.5

Good - 3.5 out of 5

Vincent Fri, 21 June 2024

It was enjoyable except for...

Liked: Clean and comfortable
Disliked: It was a little too expensive…and for the price I paid, I didn’t like the fact that it cost over $150 to park my car…even though I had to park 2 blocks away

5

Exceptional - 5 out of 5

Stephanie Fri, 21 June 2024

Exceptional

5

Exceptional - 5 out of 5

Zaruhi Fri, 21 June 2024

Exceptional

5

Exceptional - 5 out of 5

Young Fri, 21 June 2024

Hilton Fallsview (across from Fallsview)

Liked: Rooms were updated and clean. I had a broken hairdryer and was able to text with them and they replaced it before I was back to room
Disliked: Name was deceiving. Long walk to casino (thought this was the actual Fallsview hotel). End of night had to go outside to return to Hilton as it wasn't marked there was a 2nd indoor way and the one we took there was closed for cleaning

1.5

Poor - 1.5 out of 5

Diaa Thu, 20 June 2024

Poor

2.5

Fair - 2.5 out of 5

Monineath Thu, 20 June 2024

overall overpriced for what you...

Liked: room was specious enough
Disliked: wifi was very bad

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Hilton Niagara Falls-Fallsview Hotel - Suites 6361 Fallsview Boulevard, Niagara Falls, ON