Hilton Newcastle Gateshead Guest Reviews
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Write a review
Samantha Thu, 28 August 2025
Exceptional
Louise Thu, 28 August 2025
My favorite Hilton
Liked: Breakfast is fabulous, my only suggestion would be to clear the tables quicker, no problem on less busy days but could be better when the hotel is busy.Gym and health club is fantastic, great to start and end the day with a swim. Beautiful view. Check in always quick and efficient.Lovely friendly staff, in particular the staff member delivering drinks from the bar she made us feel incredibly welcome.
Disliked: Only a small issue on busier days breakfast tables could be cleaned/ cleared quicker. We weren’t made aware of the renovations when booking and the noise started at 8.30 each day. Fortunately we had plans to be out everyday but could have been annoying if we’d wanted to sleep in or have a lunch time nap.
Murray Wed, 27 August 2025
Comfortable place to stay
Liked: Close to City. Lovely breakfast
Disliked: Nothing
Dermot Wed, 27 August 2025
Very good
Kathleen Wed, 27 August 2025
Beautiful location
Liked: Location
Disliked: Location
Zoe Wed, 27 August 2025
Pretty average
Liked: Staff were pleasant
Disliked: Hotel is undergoing renovation and very noisy between 8am-4pm. Drilling started at 8.30am which you could hear very loudly in our room. There is one sign in reception telling you of this but no mention of it on websites. Customers should be aware.When we checked in we were given a room that was still being cleaned. The alarm clock in our room (unbeknown to us) was set for 5am so woke my children up. A member of staff just opened our door at 9am with no explanation. We weren’t told on checking in that breakfast was half the price if you added it the day before.
Anonymous Wed, 27 August 2025
Comfortable and friendly
Liked: The staff are very helpful and friendly, the location is good and the parking facilities are very practical and feel safe. The view from the restaurant/ bar is very nice. The beds were comfortable. Good options for gluten free breakfast compared to other places.
Disliked: Parts of it are a bit dated/ tired.
Naomi Tue, 26 August 2025
Very good
Kim Tue, 26 August 2025
Exceptional
Liked: Location was brillfor waht we needed it for.Comfy and spacious. Breakfast was lovely too.
Disliked: No USB charging points in the room. My fault for forgetting the plug though.
Stephen Mon, 25 August 2025
Exceptional
Liked: Location
Disliked: this is the 3rd stay here in 12 months.Only negativity which is out of the hotels control is the road works around it.