Hilton Newcastle Gateshead, Gateshead

Too expensive

Liked: The bed was comfortable & the location was excellent for us.
Disliked: I felt the room was average there was wallpaper ripped off the wall in on area, the wall under the window was marked, the desk chair was peeling. It was disappointing, the room was nice but the value in the room wasn’t there.

Superb

Excellent Stay

Liked: From reception (Local lass Libby) to bar staff and breakfast - all superb. Comfortable bed, clean room, nice bathroom - great views and an excellent stay. Well done, Hilton Newcastle Gateshead! Thank you.

Superb

The location was great, very...

Liked: The breakfast was lovely, plenty of choice. The fruit was fresh and nice and the pastries too. The cooked range was delicious too. The staff was very attentive and nice.
Disliked: Perhaps some USB plugs in the room.The swimming pool timetable. We would have appreciated an extra hour on the weekend.

Very good

Avoid

Liked: Not much.
Disliked: The hotel and rooms are tired and dated, they need updated. The staff were quite unhelpful, particularly when we tried to order food at 10.40 pm. The bar staff refused, even though they advertise bar food available untill 11pm. Sadly, the "All Day" room service menu also ended at 10:45. Really?!? Nobody on reception desk or Concierge to report this to. Not the service I expect from a Hilton Hotel. Notably, the girl at checkout didn't seem interested either. Poor show all round.

I wouldn’t go back. Will...

Liked: It’s Hilton hotel. It’s a big hotel and has a swimming pool. The smells in the reception is remarkable. Free parking for hotel guests. The view from our room is amazing - castle & bridge. Welcome drink is very nice!
Disliked: The room is very outdated, the bed is tiny, it’s not a double but small double if you choose for double double bedded room (2 adults 2 children). There is no socket on each bedside table and we can see a lot of holes around the furniture. The price we paid is more than the price in their website / booking.com just a week / couple days before. The swimming pool is free but it’s not that big and it’s a mix with swimming lesson. Staff we see in corridor not saying anything just quiet. For a big hotel, it’s only 2 people at the reception, unbelievable long wait to get serve. I messaged the hotel, it’s a long reply and really ignore the message.